Supervisor, Quality

About the role

The Quality Supervisor ensures all quality functions for the plant are maintained and improved. They supervise hourly coordinators and associates, evaluate, train, and discipline employees, and work cross-functionally to improve quality metrics such as FTQ (First Time Quality), DPU (Defects per Unit), and NUFR (New Unit Failure Rate).

Responsibilities

• Identifies, analyzes, designs, and implements key quality systems in manufacturing that improve or stabilize product quality.
• Facilitates and guides problem-solving and process improvement efforts.
• Provides guidance in resolving supplier issues.
• Teaches, educates, and trains the team on quality systems and skills matrix.
• Conducts effective training and meetings.
• Achieves measurable results in process and product quality.
• Maintains CAR/PAR system for their respective plant.
• Maintains and writes SCAR for their respective plant.
• Coordinates weekly and yearly body audits/Fleet audits.
• Assists and maintains the plant’s non-conforming process.
• Accomplishes quality staff results by communicating job expectations; plans, monitors, and appraises job results.
• Collaborates with peers, subordinates, and supervisors.
• Other duties as assigned.

Requirements

• Associate degree, Trade, or Technical School (required).
• Bachelor’s Degree (preferred).
• Proficiency in Microsoft Office; Kronos and AS400 (preferred).
• Experience with Problem Solving methods, PPAP, and PFMEA.
• Minimum of 3 years of supervisory experience.
• Minimum 3 years of quality experience in a manufacturing environment.
• Ability to manage multiple priorities.
• Strong interpersonal and communication skills; effectively builds relationships with cross-functional teams.
• Builds teamwork within QA and between other departments and levels.
• Provides motivation and inspiration through coaching.
• Resolves conflicts constructively.
• Makes data-driven decisions and exercises good judgment.
• Facilitates creative solutions to problems.
• Cost-conscious and multiplies efforts by working through others.
• Six Sigma certification (desired).
• Safety-conscious, goal-oriented, and results-driven.
• Ability to work in and foster a team environment.
• Maintains a professional appearance and positive attitude.
• Confident in communicating information.

Leadership Attributes

• Embrace Diversity and Inclusion: Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness.
• Seek to Listen: Actively listen to reach the best solution and make the strongest decisions.
• Always Learn: Strive to improve; do not quit or settle for the status quo.
• Be Authentic: Demonstrate honesty, incredible energy, and grit in everything you do.
• Win Together: Collaborate, seek alignment, and excel at cross-group communication to succeed as one team and One Wabash.