Quality Supervisor II

We are an equal opportunity employer committed to building a diverse team. We encourage applications from candidates who may not meet every qualification but are intrigued by the role.

About the role

As a Quality Supervisor II, you will play a key leadership role in ensuring our products consistently meet the highest quality standards while supporting a fast-paced, innovative manufacturing environment. Reporting to the Site Quality Manager, you will lead daily Quality Control operations, partnering closely with production teams across all shifts to drive quality excellence, operational performance, and continuous improvement.

This role is ideal for a hands-on leader who thrives on solving problems, developing people, and making a measurable impact. You will be a visible presence on the production floor, guiding quality initiatives, supporting operational needs, and building strong cross-functional relationships to ensure products and processes consistently exceed expectations.

Responsibilities

• Lead with visibility and connection, typically following a Monday through Friday schedule with core hours between 7:00 a.m. and 3:00 p.m., flexing as needed to support off-shift coverage in a 24/7 manufacturing operation.
• Be a visible leader across the site, building strong relationships with employees on all four shifts to foster engagement, alignment, and a culture of quality excellence.
• Build and develop high-performing teams, understanding their challenges and creating an environment where team members feel supported, valued, and empowered to succeed.
• Provide leadership where it's needed most, including supporting off-shift operations, addressing critical quality concerns, and participating in employee engagement activities.
• Champion a culture of collaboration and continuous improvement by maintaining a strong presence across the operation and partnering with cross-functional teams.
• Oversee daily Quality Control operations to ensure effective execution of inspection processes, quality standards, and site procedures.
• Provide direct leadership, coaching, and support to multiple Quality Supervisors and On-the-Job Trainers.
• Indirectly guide and influence the work of Quality Inspectors to ensure consistent quality performance across the operation.
• Partner with the Site Quality Manager to drive departmental performance, employee engagement, and continuous improvement initiatives.
• Maintain a visible presence across all four shifts to promote alignment, employee support, and consistent quality expectations.
• Adjust schedule as needed to respond to off-shift quality issues, staffing needs, business demands, special events, or employee recognition activities.
• Attend and actively participate in daily and recurring operational meetings, including the Daily MRB as often as possible.
• Support escalation management, root cause analysis, corrective actions, and resolution of quality-related issues.
• Monitor daily workflow, staffing support, inspection coverage, and operational priorities within Quality Control.
• Help ensure training effectiveness and standard work consistency across shifts.
• Promote a culture of accountability, teamwork, safety, compliance, and quality excellence.
• Support implementation and adherence to quality systems, procedures, and documentation requirements.
• Collaborate cross-functionally with Manufacturing, Engineering, Technical Operations, and other departments to address quality concerns and improve overall performance.
• Track and communicate department performance, issues, trends, and improvement opportunities to leadership.
• Assist in developing employees through coaching, feedback, training support, and performance management.
• Ensure employees understand and follow site policies, quality requirements, and applicable regulatory or customer standards.
• Lead by example in professionalism, communication, responsiveness, and employee engagement.

Requirements

• Associate degree required; Bachelor's degree in a technical field preferred.
• Previous leadership or supervisory experience in Quality, Manufacturing, or a related operational environment.
• Ability to lead daily operations in a manufacturing or operational setting.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent technical, communication, organizational, and interpersonal skills.
• Demonstrated ability to build and maintain effective working relationships across departments and shifts.
• Experience coaching employees, leading teams, and driving accountability and performance.
• Proficiency with applicable regulatory requirements and standards.
• Experience with quality systems, inspection processes, and continuous improvement methodologies.
• Working knowledge of root cause analysis, corrective action processes, and quality documentation.
• Experience training and developing employees in quality systems, inspection methods, and operational procedures.
• Proficiency with ISO 9001, AS9100D, and/or ISO 13485 standards.
• Six Sigma or Lean Certifications (preferred).
• U.S. Citizenship, lawful permanent residency (green card), or refugee/asylee status required due to ITAR regulations.

Benefits

• Competitive salary and total rewards package.
• Health Insurance: Traditional or High Deductible plan.
• Flexible Spending Accounts and Health Savings Account (including employer contributions).
• Dental and Vision coverage.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid caregiver leave.
• 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours.
• 401k with company match and immediate vesting.
• Employee Stock Purchase Program at a 15% discounted rate.
• Matching grants through Protolabs Foundation.

Pay

$80,200 - $107,000 a year. Compensation may vary based on position, experience, skills, training, education, and certifications.

Schedule

• Onsite role in Brooklyn Park, MN, Monday through Friday.
• Core hours typically between 7:00 a.m. and 3:00 p.m., with flexibility to support off-shift coverage as needed in a 24/7 manufacturing operation.

Work Environment

• Primarily indoors (A/C), nonsmoking, with the majority of time spent in a manufacturing area exposed to machinery and noise; eye protection and safety shoes required.
• Occasional exposure to outside weather conditions, moving mechanical parts, high or precarious places, wet or humid conditions, fumes, airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration.
• Noise level in the work environment is usually quiet to moderate.

Physical Demands

• Occasionally required to sit, use a computer, telephone, and printer, reach with hands and arms, talk, see, and hear.
• Regularly required to stand, walk, stoop, or kneel.
• Must be able to lift and/or move up to 50+ pounds.