Quality Supervisor

About the role

The Quality Supervisor ensures all quality functions for the plant are maintained and improved. They supervise hourly coordinators and associates; evaluate, train, and discipline employees. The role involves working cross-functionally to improve quality metrics such as FTQ (First Time Quality), DPU (Defects per Unit), and NUFR (New Unit Failure Rate).

Responsibilities

• Identifies, analyzes, designs, and implements key quality systems in manufacturing to improve or stabilize product quality.
• Facilitates and guides problem-solving and process improvement efforts.
• Provides guidance in resolving supplier issues.
• Teaches, educates, and trains teams on quality systems and skills matrices.
• Conducts effective training and meetings.
• Achieves measurable results in process and product quality.
• Maintains CAR/PAR system for the plant.
• Maintains and writes SCAR for the plant.
• Coordinates weekly and yearly body audits/Fleet audits.
• Assists and maintains the plant’s non-conforming process.
• Accomplishes quality staff results by communicating job expectations; plans, monitors, and appraises job results.
• Collaborates with peers, subordinates, and supervisors.
• Performs other duties as assigned.

Requirements

• Associate degree, trade, or technical school (required).
• Bachelor’s Degree (preferred).
• Proficiency in Microsoft Office; Kronos and AS400 (preferred).
• Experience with problem-solving methods, PPAP, and PFMEA.
• Minimum of 3 years of supervisory experience.
• Minimum of 3 years of quality experience in a manufacturing environment.
• Ability to manage multiple priorities.
• Strong interpersonal and communication skills; builds effective relationships with cross-functional teams.
• Builds teamwork within QA and across departments.
• Provides motivation and coaching to individuals.
• Resolves conflicts constructively.
• Makes data-driven decisions and exercises good judgment.
• Facilitates creative solutions to problems.
• Cost-conscious and multiplies efforts by working through others.
• Six Sigma certification (desired).
• Safety-conscious, goal-oriented, and results-driven.
• Ability to work in and foster a team environment.
• Maintains a professional appearance and positive attitude.
• Confident in communicating information.

Leadership Attributes

• Embrace Diversity and Inclusion: Solicit and respect input from others, celebrate differences, and strive for transparency.
• Seek to Listen: Actively listen to reach the best solutions and make strong decisions.
• Always Learn: Strive to improve; do not settle for the status quo.
• Be Authentic: Demonstrate honesty, energy, and grit in everything you do.
• Win Together: Collaborate, seek alignment, and excel at cross-group communication to succeed as one team.