Quality Supervisor

About the role

Owns the company's Quality Management System (QMS) and leads day-to-day QA/QC operations, including authoring and maintaining the Quality Manual, SOPs, and compliance documentation. The role calls for hands-on manufacturing or technical operations experience paired with strong supervisory leadership. We’re looking for a quality leader who has built systems from the ground up and thrives on introducing new processes, scaling them across an organization, and turning them into lasting standards of excellence.

Responsibilities

• Author, review, and maintain the Quality Manual, SOPs, and document control guidelines, including revision workflows and standard work practices across quality checkpoints.
• Translate corporate quality objectives into measurable shop-floor practices and quality control plans.
• Lead and mentor the quality assurance engineer and analyst; develop and deliver training on inspection methods, gauge usage, defect criteria, and procedural compliance.
• Plan and execute internal QMS and process audits.
• Manage incoming material inspections, calibration schedules, and supplier quality requirements, and maintain full traceability and calibration records for equipment, tools, and test labs.
• Lead containment efforts, MRB dispositions, and non-conforming material processing (DMRs/RMA).
• Launch and facilitate the organization's root cause analysis (RCA) process (5-Why, 8D, Fishbone, FMEA) and drive CAPA plans to permanent closure, reducing scrap, rework, and customer complaints.
• Monitor quality KPIs (defect rates, scrap %, first-pass yield) and apply Statistical Process Control (SPC) to catch trends and process variability early.
• Partner cross-functionally with Engineering, Operations, and Maintenance on Lean/Six Sigma continuous improvement projects.

Requirements

• 5+ years of progressive QA/QC experience in manufacturing, engineering, or industrial operations.
• 2+ years in a direct supervisory or managerial role leading quality personnel.
• Proven track record in creating, launching, or updating a comprehensive Quality Manual and related QMS documentation.
• Bachelor's degree in Quality, Mechanical/Industrial Engineering, or a technical discipline (or equivalent education/experience).

Preferred Qualifications

• Certifications: ASQ CQM/OE, CQA, CQE, or Six Sigma Green/Black Belt.
• Software: QMS platforms, ERP systems, document control software (Vault), and MS Office.
• Soft skills: strong technical writing, cross-departmental communication, conflict resolution, and decision-making under high-pressure timelines.

Physical Requirements

• Frequently subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current, and exposure to heat and chemicals.
• Occasionally subject to conditions including one or more of the following that affect the respiratory system or the skin: fumes, odors, dust, mists, or poor ventilation.
• Occasionally exposed to cold, hot, wet and/or humid shop conditions.

Safety glasses and steel-toe shoes are always required on the production floor. Hearing protection is required in designated areas.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) with Company Match
• Performance and Holiday Bonuses
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement/Educational Assistance
• Professional Development Support
• Parental Leave
• Paid Vacation, Sick Time, and Holidays

About Special-Lite

We manufacture custom door, frame, and interior solutions for new construction and retrofit projects across educational, commercial, institutional, industrial, and municipal applications—combining hands-on craftsmanship with advanced technology to deliver exceptional quality, performance, and reliability. Built to last in high usage and challenging environments, our high-quality and made-to-order solutions are unique in the industry. The products we build welcome, protect, and enhance spaces across the U.S. and beyond. You would probably recognize more than a few of our famous customers. As one of the largest volume producers of commercial FRP doors, you may have even already walked through one of our solutions.

For more than 55 years, we have been driven to grow through relationships as strong as our products. We are committed to the success of our employees, our customers, and our communities. We stand behind our products with passion and excellent customer service. People. Passion. Performance.