Quality Supervisor

Manitou Group is a global leader with over 6,000 employees across more than 30 countries, operating 6 main plants in France, the USA, India, Italy, and over 30 subsidiaries worldwide. We cultivate a purpose-driven, agile work environment under a “One United Team” philosophy, committed to diversity and equal opportunity.

About the role

The Quality Supervisor leads and directs the Quality Assurance Technician team to ensure compliance with product quality standards. This role balances 40% people leadership and 60% hands-on Quality Engineering support, with significant time spent on the shop floor engaging with the team and serving as a point of escalation for complex quality issues.

Responsibilities

• Supervise the daily activities of Quality Assurance Technicians, including mentorship, performance management, training, and scheduling to ensure coverage for receiving, final, and audit inspections.
• Conduct New Hire Orientation for quality personnel.
• Direct the daily validation of incoming product quality and ensure inspections and product validations are completed accurately and on schedule.
• Administer the site calibration program, including scheduling and coordinating calibration of precision measuring instruments, managing Torque Tools, and overseeing Sound Testing.
• Act as the “gatekeeper” for quality on the floor by directing containment, rework, and release processes for non-conforming materials.
• Manage MRB (Material Review Board), Deviations/SIR, Quality Alerts, and Scrap management to minimize production disruptions.
• Ensure the technician team adheres to safety protocols and quality documentation, maintaining and updating operational quality documentation to align with ISO standards and corporate procedures.
• Facilitate Internal Audits.
• Monitor daily quality metrics, update the KPI Board, Quality Log, and Top 15, and identify bottlenecks to drive improvements in inspection efficiency and defect detection.
• Coordinate with production leadership and engineering to resolve quality issues and partner with Quality Engineering to translate systemic process failures into long-term corrective actions.
• Serve as the primary operational voice during cross-functional quality meetings and assist in Continuous Improvement projects and 5S initiatives.
• Act as a technical resource for the team when complex inspection questions arise.
• Perform other duties as determined by the Quality Manager.

Requirements

• 5+ years of experience in a manufacturing quality environment, with a preference for previous supervisory or lead-technician roles.
• Demonstrated ability to lead, mentor, and supervise technical staff.
• Strong understanding of quality inspection procedures and metrology basics (calipers, micrometers, CMMs).
• Proficiency in managing schedules, resource planning, and calibration systems.
• Knowledge of document software such as Google Workspace or MS Office products.
• Ability to manage “firefighting” scenarios on the production floor while maintaining safety and quality standards.
• Demonstrated success in influencing cross-functional teams (Production/Manufacturing) to maintain quality standards under pressure.
• Strong ability to communicate technical requirements to non-technical staff.

Qualifications

• BS in Engineering (e.g., Mechanical, Manufacturing, Industrial) OR 8+ years of equivalent, progressive experience in a manufacturing quality leadership role.

Pay

Base Salary Range between $60,000 – $90,000 per year, plus a potential quarterly bonus based on performance metrics. Actual pay determined by experience level, skills, qualifications, and work location.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Matching 401k retirement plan.
• Tuition reimbursement.
• Volunteer program.
• Wellness activities.
• Employee and family activities throughout the year.

Schedule

• This position is located onsite in Madison, South Dakota.
• Limited travel required, up to 5%.