Quality Services Manager
UNC Health · Hendersonville, NC · 6 mo ago
On-siteQuality AssuranceFull-time
Responsibilities
- Provide consistent operational oversight of daily quality functions, including safety event reviews, core measure abstraction, sepsis bundle monitoring, and eCQM follow-up.
- Deliver structured coaching and prioritization for Quality Coordinators to ensure accuracy, professional development, and balanced workloads.
- Maintain regulatory readiness for CMS, DNV, and Leapfrog cycles through timely documentation, organized reporting, and proactive follow-up.
- Support clinical committees such as Falls, Sepsis, Stroke, and SSEC by ensuring continuity in data preparation, follow-ups, and action tracking.
- Enable sustainable workload distribution to allow the Director to focus on strategic initiatives, system alignment, harm-reduction priorities, and long-range improvement planning.
- Strengthen quality infrastructure by reducing reliance on a single leadership layer for both high-level strategy and daily operational tasks.
Requirements
- Education: Bachelor’s degree in Nursing or Healthcare Administration
- Experience: Minimum 3-5 years in clinical quality, patient safety, or regulatory compliance roles. Experience in managing teams and coaching staff.
- PREFERRED: Master’s degree in Nursing or Healthcare Administration
- PREFERRED: CPHQ (Certified Professional in Healthcare Quality)