Quality Manager

Responsibilities

• Establish and maintain inspection processes for manufactured and purchased products to ensure consistent quality and compliance.
• Define clear in-process and final inspection requirements for products and components.
• Maintain statistical quality data, analyze trends, and use findings to drive process improvements.
• Conduct internal audits to verify compliance with quality plans, ISO 9001, and BRC standards.
• Investigate customer complaints thoroughly and implement effective corrective actions to prevent recurrence.
• Manage returned goods, determine appropriate disposition, and ensure timely resolution of issues.
• Establish vendor quality standards and develop vendor quality requirements to align suppliers with organizational expectations.
• Evaluate supplier performance regularly and drive improvements in supplier quality.
• Train personnel on quality procedures, inspection methods, and standards to ensure consistent application across the organization.
• Evaluate new products, processes, and equipment for their impact on quality and recommend improvements or controls as needed.
• Manage and disposition non-conforming materials, including documentation and follow-up actions.
• Implement corrective and preventive actions (CAPA) to reduce defects and enhance overall product quality.
• Ensure ongoing compliance with ISO 9001 and BRC standards through system maintenance and continuous improvement.
• Oversee quality personnel and inspection processes to ensure alignment with organizational goals and customer requirements.
• Analyze quality metrics and key performance indicators to identify opportunities for continuous improvement.

Requirements

• At least 7 years of quality experience, with progressive responsibility in quality management.
• Strong quality management expertise, including development, implementation, and maintenance of quality systems.
• Deep understanding of ISO 9001 certification, requirements, and processes.
• Knowledge of BRC standards and their application within a manufacturing or production environment.
• Proficiency with inspection tools, methods, and techniques for both manufactured and purchased products.
• Experience conducting internal audits and ensuring compliance with quality plans and standards.
• Demonstrated experience in supplier quality management, including vendor evaluation and performance monitoring.
• Hands-on experience managing non-conforming materials, including disposition and documentation.
• Proficiency with PPAP (Production Part Approval Process) and its application in product and process validation.
• Experience implementing CAPA (Corrective and Preventive Actions) to address quality issues and prevent recurrence.
• Strong problem-solving skills, including the ability to analyze quality data and develop effective corrective actions.
• Technical expertise in ISO-based systems and inspection methods.
• Effective communication skills to collaborate across departments and with suppliers.
• Leadership skills to guide teams in maintaining and improving quality standards.
• High attention to detail to ensure accuracy in inspections, records, and reporting.

Qualifications

• Degree from an accredited college or institution.

Additional Skills & Qualifications

• Vast knowledge of ISO certification processes and requirements beyond ISO 9001.
• Experience working with continuous improvement initiatives in a manufacturing or production environment.
• Background in managing quality metrics and using data-driven approaches to improve processes.
• Experience training and mentoring staff on quality procedures and standards.
• Familiarity with managing quality in environments with high-speed machinery.
• Able to balance multiple priorities and projects within a quality management framework.

Pay and Benefits

The pay range for this position is $80000.00 - $90000.00/yr. Health, Dental, Vision, 401k.

Work Environment

Employees work in clean, well-lit, and well-ventilated environments designed to support safe and efficient operations. The role requires physical stamina due to regular standing and light-to-moderate lifting throughout the shift. Work takes place near high-speed machines, and appropriate safety equipment is required and used consistently to protect employees while performing their duties.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.