Quality & Safety Manager

Primary Duties And Responsibilities

• Direct the Quality Management System (QMS) and drive continuous improvement initiatives to optimize cost and service.
• Lead plant safety initiatives, including regulatory compliance, training, and job design.
• Manage customer feedback and complaints using root cause analysis to implement corrective actions.
• Conduct and lead safety inspections, meetings, and new-hire safety orientation programs.
• Track vendor performance and analyze quality data to generate performance reports.
• Oversee the light-duty program by coordinating with medical providers and developing appropriate tasks.
• Manage and maintain all documentation regarding work-related incidents and workers' compensation.
• Collaborate with the Plant Manager to communicate operational needs regarding quality and safety.
• Perform strategic planning to improve products and ensure a safe working environment.
• Adhere to and enforce all plant Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs).
• Build and retain a customer-focused environment for both internal and external stakeholders.

What You’ll Give

• A commitment to delivering excellent customer service and upholding company values.
• Leadership in driving a "Safety First" culture and a "Right First Time" quality philosophy.
• Effective communication between the production floor and the management team.
• Proactive problem-solving to resolve critical quality defects and workplace safety hazards.

What You’ll Need To Be Successful

• Education: College degree in manufacturing, engineering, logistics, or equivalent work experience.
• Experience: Proven experience in manufacturing areas (production/logistics); leadership experience in corrugated or quality system management preferred.
• Language Skills: Strong written and oral communication skills; ability to translate operational issues into clear procedures and listen effectively to team needs.
• Mathematical Skills: Competence in analyzing quality data, cost-avoidance methods, and using statistical software.
• Reasoning Ability: Systemic problem-solver capable of handling multiple complex priorities and identifying root causes.
• Technical Skills: Proficient with MS Office and statistical software; familiarity with ISO standards and QMS.

Physical Demands & Work Environment

• Ability to stand/walk frequently and lift up to 50 lbs.
• Work is performed in a loud manufacturing environment with exposure to moving mechanical parts and humid conditions.

Leadership Attributes

• Assertive self-starter who inspires team loyalty, mentor others, and is confident in driving organizational change.

Certifications

• Previous ISO certification is highly preferred.