Quality & Safety Improvement Consultant IV, Clinical Quality Consulting (PMG)
Job Summary
In addition to the responsibilities listed above, this position is also responsible for providing consultation and education related to clinical quality and patient safety, risk mitigation, and infection prevention and control; contributing to the evaluation, design, and development of evidence-based guidelines, principles, and/or programs related to area of work as well as facilitating implementation efforts to reduce variation in clinical practice and optimize patient outcomes; assisting with the collection, analysis, report development, and presentation of clinical data for a variety of users including for state, federal, and local agencies; helping to provide education regarding the interpretation of compliance methods when preparing for regulatory reviews, the interpretation of regulatory requirements, and regional project goals; monitoring, reporting, and developing mitigation plans for all occurrences which may lead to medical center liability; supporting the medical centers continuous survey readiness program to maintain compliance with regulatory standards; and serving as a liaison with applicable government agencies, regulatory agencies, and other organizations.
Essential Responsibilities
- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members;
- Buils relationships with cross-functional/external stakeholders and customers;
- Listens to, seeks, and addresses performance feedback;
- Proactively provides actionable feedback to others and to managers;
- Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations;
- Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes;
- Facilitates team collaboration to support a business outcome;
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies;
- Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results;
- Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines;
- Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Knowledge, Skills and Abilities
- (Core) Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication Knowledge, Skills and Abilities
- (Functional) Clinical Quality Expertise
- Agile Methodologies
- Applied Data Analysis
- Compliance Management
- Development Planning
- Health Care Compliance
- Health Care Quality Standards
- Negotiation
- Process Mapping
- Project Management
- Quality Improvement
- Risk Assessment
Minimum Qualifications
- Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND minimum four (4) years of experience in quality, performance improvement, customer service, or a directly related field OR Minimum seven (7) years of experience in quality, performance improvement, customer service, or a directly related field.
- Minimum one (1) year of experience in a leadership role with or without direct reports.
- Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.
- Minimum three (3) years of experience in a clinical setting, health care administration, or a directly related field.
- Registered Nurse License (California)
Preferred Qualifications
- Health care clinical license (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker) in state where care if provided.
- Certified Professional in Healthcare Quality (CPHQ).