Quality & Patient Safety Clinical Consultant

Position Summary

This position proactively identifies and improves quality and patient safety practices by affecting care and processes at the bedside/point of care utilizing project/program management and data driven strategies and interventions.

Position Duties

• Affects care and processes at the bedside using high reliability processes
• Affords patient care processes for safety/risk issues using expert understanding of clinical standards of care
• Communicates with a variety of staff in a professional manner while influencing change and behavior
• Sets goals for areas of responsibility and works with multidisciplinary groups to attain and sustain improvement
• Maintains connection with the big picture while implementing at the micro level
• Uses knowledge of complex adaptive systems thinking taking into account the necessary structures, processes, and organizational landscapes/dynamics impacting successful implementation
• Utilizes current data sources and seeks new sources to understand complex problems
• Conducts root cause analysis, risk assessments, as well as failure mode analysis as needed
• Creates trends from data collection that reflect current practice and quantifies improvement opportunities
• Integrates large volumes of data and information into a succinct problem definition
• Uses critical thinking, inductive, and deductive reasoning skills to reduce complex issues to realistic/feasible solutions and staging
• Utilizes a variety of Performance Improvement tools: PI, CQI, Lean, rapid cycle improvement to assess, analyze and improve outcomes
• Coaches others to use reliability principles when determining interventions
• Designs PDSAs, facilitates PDSA cycles and documents results
• Trains others to utilize QI/Lean tools including but not limited to flow diagrams, modified FMEA and pareto charts
• Leadership expertise with idenitification of priority areas and goal setting
• Recommends strategic priority areas for the organization based on data and trends
• Works autonomously to identify areas of improvement, create action plans and successfully implement interventions to sustain improvement organization wide using appropriate stakeholders
• Ability to train and educate others on a variety of reliability and performance improvement tools
• Develops processes and infrastructure that is in full compliance with all regulatory requirements
• Expertise on regulatory standards and requirements, able to apply knowledge to a variety of settings across the continuum
• Performs miscellaneous job related duties as requested

Position Qualifications

• Bachelor’s degree in Healthcare, Business Administration, or equivalent combination of education and experience
• Minimum of 3 years recent healthcare experience
• One or more years of Performance Improvement experience or similar experience in a clinical setting
• One or more years of recent experience and expertise with regulatory standards (i.e. CMS, Joint Commission, etc.)
• One or more years Process Maps, Graph selection, creation, and interpretation (run chart, control chart, etc.), Project Management
• Facilitation experience with clinical teams, including physician participants
• Formal training in Performance Improvement, Patient Safety, Healthcare Engineering, or similar field
• Proficient at written and verbal presentations
• Expertise with facilitating organizational change
• Certified Professional in Healthcare Quality (CPHQ) and/or Patient Safety Certification (CPPS)
• Lean certification