Quality & Safety Improvement Consultant III, Clinical Quality Consulting (KFH/HP)

About the Role

This position provides consultation and education related to clinical quality and patient safety, accreditation, regulatory and licensing (AR&L), risk management, and infection prevention and control. Responsibilities include:

• Assisting with the evaluation of evidence-based guidelines, principles, and programs to reduce variation in clinical practice and optimize patient outcomes.
• Supporting the collection, analysis, reporting, and presentation of clinical data for state, federal, and local agencies.
• Providing education on compliance methods, regulatory requirements, and regional project goals.
• Monitoring and reporting occurrences that may lead to medical center liability and recommending mitigation plans.
• Supporting continuous survey readiness to maintain compliance with regulatory standards.
• Collaborating with government agencies, regulatory bodies, and other organizations.

Responsibilities

• Builds effective relationships by proactively providing resources, information, and expertise; listens to and addresses performance feedback; mentors team members.
• Pursues self-development by creating plans to capitalize on strengths and address weaknesses; influences others through technical explanations and examples.
• Adapts to change, challenges, and feedback; supports others in adapting to new tasks and processes.
• Completes work assignments autonomously using up-to-date expertise; ensures adherence to policies and procedures.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as needed.
• Identifies and implements improvement opportunities for the team.
• Conducts data extraction, analysis, and presentations to support quality improvement efforts, including descriptive and inferential statistics, charts, graphs, and narrative summaries.
• Prepares quality improvement metric reports at the individual level to demonstrate program effectiveness.
• Supports quality improvement and risk management by developing corrective action plans, ensuring compliance with regulations, and conducting root cause and failure mode analyses.
• Develops and utilizes quality improvement performance metrics in collaboration with stakeholders.
• Facilitates quality improvement initiatives using data-driven principles, Lean/Six-Sigma concepts, and detailed workplans.
• Serves as a subject matter expert for quality improvement processes and regulations, participating in committees and developing educational materials.
• Coordinates and conducts utilization and performance reviews; identifies areas for improvement and provides feedback and coaching.
• Delivers training and educational programs related to process improvement for quality improvement initiatives.

Requirements

• Minimum one (1) year of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.
• Bachelor’s degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field and minimum two (2) years of experience in quality, performance improvement, customer service, or a related field or minimum five (5) years of experience in healthcare quality assurance/improvement or a directly related field.
• Registered Professional Nurse License (Georgia).

Preferred Qualifications

• Healthcare clinical license from the practicing/applicable state (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker).
• Certified Professional in Healthcare Quality (CPHQ).

Skills

Core:

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry Knowledge
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Functional:

• Clinical Quality Expertise
• Agile Methodologies
• Applied Data Analysis
• Development Planning
• Process Mapping
• Project Management
• Quality Improvement
• Risk Assessment

Schedule

• Full-time
• Shift: Day (09:00 AM – 05:00 PM)
• Workdays: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
• Scheduled Weekly Hours: 40
• Worker Location: Onsite

Pay

Pay Range: $84,600 – $109,450 per year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Location

Duluth, Georgia (Duluth Contact Center).