Quality Resident Engineer

We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect, and excellence. Our teams have invented groundbreaking technologies, manufactured millions of products, and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies. Our teams are empowered, inventive, and inclusive—passionate about their craft and driven to succeed because we win together.

About the role

As a member of the Quality team, the Quality Resident Engineer will provide an interface between Lear Plants (Louisville and El Paso) and the customer on issues and new product launches. They will be the face of Lear, enhancing customer satisfaction by serving as a link between the customer plant and Lear assembly plants. They will provide immediate communication of any customer dissatisfactions, aiming to minimize them.

Responsibilities

• Ensure proper communication and overall customer satisfaction
• Serve as the link between the customer Plants and Lear assembly plants
• Provide knowledge and expertise of customer processes to Lear personnel and vice versa
• Resolve issues (8D) for the customer
• Minimize impact on customer satisfaction and customer ratings of Lear
• Facilitate communication to address customer concerns and leverage with other customers through the QRE base
• Support pre-production, launch, and production at customer assembly plants, as required
• Support warranty and JD Power activities, as required
• Support visits and meetings at the customer, addressing quality/warranty issues
• Coordinate quality and/or engineering issues that may jeopardize the customer and/or Lear

Requirements

• 3-5 years’ experience working with wiring harnesses
• Experience working with Automotive OEM customers
• Ability to read, analyze, and interpret harness blueprints
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to write speeches and articles using Microsoft tools
• Ability to make effective and persuasive speeches and presentations on complex topics to OEM customers, top management, and public groups
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to support and coach problem-solving techniques to internal teams

Skills

• Bilingual (English-Spanish) is a plus