Quality Resident Engineer

About the role

As a member of the Quality team, the Quality Resident Engineer will provide interface between Lear Plants and the customer on issues and new product launches. They will be the face of Lear and enhance customer satisfaction by serving as a link between the customer plant and Lear assembly plants.

Responsibilities

Your work will include, but not be limited to:

• Ensure proper communication and overall customer satisfaction
• Link between the customer Plants and Lear assembly plants
• Provide knowledge and expertise of customer processes to Lear personnel and vice versa
• Provide issues resolution (8D) to the customer
• Minimize impact on customer satisfaction and customer ratings of Lear
• Facilitate communication to address customer concerns and leverage with other customers through the QRE base
• Support pre-production, launch and production, as required, at customer assembly plants
• Support warranty and JD Power activities, as required
• Support visits and meetings at the customer, providing quality / warranty issues, as required
• Coordinate quality and /or engineering issues that may jeopardize the customer and / or Lear

Qualifications

The ideal candidate will have:

• 3-5 years’ experience working with wiring harnesses
• Experience working with Automotive OEM customers
• Ability to read, analyze, and interpret harness blueprints
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to write speeches and articles using Microsoft tools
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to OEM customers, top management, public groups, etc.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to support and coach problem solving techniques to internal teams in the organization

Bilingual (English - Spanish) is a plus.