Quality Program Manager - Quality Assurance

About the role

The Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross‑functional quality programs at a campus or health system level. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Peter Hospital and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system.
• Leads the design, implementation, and sustainment of prioritized quality goals.
• Manages complex, cross‑functional quality programs at a campus or health system level.
• Works under the direction of Quality Division leadership and in collaboration with operational and clinical leadership.

Requirements

• Bachelor's Degree.
• Upon hire: Licensure as applicable to educational background.
• Minimum 3 years of healthcare experience.
• If the bachelor's degree is in an unrelated field, an additional 3 years of industry experience is required.
• Ability to interpret regulatory standards, clinical guidelines, national quality metrics, and health services research.
• Work experience in quality management, patient safety, systems thinking, and change management.

Qualifications

• Bachelor’s Degree in Health administration, public health, or a related field.
• Master's Degree in Healthcare administration, public health, nursing, business, or a related subject.
• Experience with Electronic Health Record systems.
• Knowledge/training in IHI, Six Sigma, and/or Lean process improvement.

Skills

• Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research.
• Quality management.
• Patient safety.
• Systems thinking.
• Change management.
• Collaboration with operational and clinical leadership.
• Program design, implementation, and sustainment.

Benefits

• Retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance.
• Disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits.
• Well‑being resources.

Pay

Pay range: $45.14 – $70.07 per hour (base pay; additional compensation may be available such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities).

Schedule

Job schedule: Full‑time, Day shift.