Quality Program Manager

About the role

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day Open to hiring experience levels from Quality Program Manager to Sr. Quality Program Manager

Responsibilities

The Quality Program Manager, Senior is responsible to develop and implement the Quality and Performance Improvement Program for the assigned services and location. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care.

• Directs activities relating to the related Quality Program, assuring initiatives, projects, and activities are completed within established timeframes, and performs ongoing performance analysis to identify clinical outcome and other improvement opportunities
• Develops components of the QAPI and other regulatory requirements
• Conducts analysis for area, includes common techniques such as apparent and common cause and RCA analysis as well as descriptive statistics and value stream mapping
• Develops data and information into quality analyses such as pareto and driver diagrams, visual displays, graphs to display complex information in usable formats
• Developing routine reporting to assess effectiveness of PI projects and interventions, achievement of outcomes; as well as ad hoc reporting using QM tools like tracers, dashboards, Uses tools such as the Epic chart and chart review to assess the quality and safety of care and to design improvement solutions, etc.
• Oversees PI, analysis and reporting for projects and activities in assigned area, and develops recommendations, based on research and findings, for appropriate actions by departments/organizational committees

Requirements

For a Senior Quality Program Manager:

• Master’s degree in health care field required
• Relevant certification in the specialty area required
• Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to a clinical specialty /service line
• Minimum three (3) years of experience in a quality, regulatory readiness, performance improvement or patient safety role
• Expected to be competent /proficient in 2 or more domains of quality (Pt Safety, ACRR, Peer /Physician Quality, Quality Metrics and Reporting, Clinical Analytics, Clinical Pathways)

For a Quality Program Manager:

• Bachelor’s degree required, in a health care field required
• Master’s degree in health care field preferred
• Relevant certification in the specialty area preferred
• Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to a clinical specialty /service line
• Minimum three (5) years of experience in a quality, regulatory readiness, performance improvement or patient safety role
• Expected to be competent /proficient in one (one) domain of quality ( Pt Safety, ACRR, Peer /Physician Quality, Quality Metrics and Reporting, Clinical Analytics, Clinical Pathways)

Pay

Compensation Range for Senior Quality Program Manager $124,425.60 - $179,046.40

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. The pay scale is $116,272.00 - $167,336.00 USD.

About Auburn Medical Center and The Auburn Community

MultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures.

Auburn is a vibrant suburb of 75,000, ideally located between Seattle, Tacoma and Mount Rainier. With 34 parks, over 23 miles of trails and abundant outdoor recreation from hiking and biking to camping and kayaking, Auburn is perfect for those who love an active lifestyle.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.