Quality Product Testing Manager

Responsibilities

• Gain deep understanding of data that impact service and product quality
• Lead Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data
• Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data
• Best practice sharing across region
• Manage Process Risk Analysis / RCCM
• Responsible for the implementation / deployment and sustainment of Quality System
• Maintain documents of the Quality Management System: Trip reports, audits and inspections
• Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation
• Perform Internal audits within respective areas and report its progress
• Contact for external certification bodies and represents for applicable ISO related audits
• Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities
• Collaborate on improvement initiatives leading to high quality level products
• Work with business leads to drive corrective actions for Service and Manufacturing related issues
• Customer Quality
• Customer Claims management coordination
• Coordinate Customer audits, and manage improvement actions
• Conduct contract reviews for customer contract documentation
• Supplier Quality (in cooperation with the Market Unit, Supplier Quality organization, and Supply Chain)
• Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs
• Manage supplier claims processes within market unit in cooperation with Supplier Quality team
• In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers
• Reporting
• Provide weekly reporting for relevant Quality KPIs, filed/ service quality and product issues

Qualifications

• 4 Year Degree, technical preferred, Engineering: Electrical or Mechanical or related technical certification/ field experience acceptable
• Prior Engineering roles for at least 8-10 years or acceptable equal
• Fluent in English
• Strong leadership skills
• Strong customer interaction skills
• Construction knowledge and operational experience
• THERMAL, POWER, DATA CENTER AND CRITICAL ENVIRONMENTS OPERATIONS KNOWLEDGE
• Strong verbal and written communication skills
• Well-developed interpersonal skills
• Active knowledge of quality systems, tools and standards desired
• Experienced Lean Six Sigma practitioner preferred
• Intermediate to Advanced in MS Excel, Smartsheets, Teams, remote communications
• Excellent problem solver; experience with 8D methodology and supporting tool

About the role

This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable).