Quality Problem Solving Engineer

FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We provide tailored solutions that delight customers and consumers, with a culture of innovation and achievement supported by our corporate headquarters, R&D facility, and multiple North American manufacturing locations. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers.

About the role

As a Quality Problem Solving Engineer, you will drive quality improvement, root cause analysis, and problem-solving excellence across FXI’s manufacturing network. This role focuses on rapidly assessing issues and determining the appropriate response—whether through practical, rapid problem-solving or structured Red X investigations for complex and recurring issues. You will be a self-driven, logical thinker who thrives in a manufacturing environment, facilitating cross-functional teams toward practical, sustainable solutions. This position is based at one of FXI’s manufacturing facilities and requires approximately 50-70% travel to support quality initiatives throughout the company’s plant network.

Responsibilities

• Lead Root Cause Investigations by assessing manufacturing, process, product, and customer quality issues and selecting the most effective problem-solving approach.
• Drive Corrective and Preventive Actions through rapid containment, root cause identification, implementation, validation, and sustainability of solutions.
• Facilitate Structured Problem-Solving using methodologies such as Red X®, 3-Legged 5-Why, and Is / Is Not Analysis to resolve complex and chronic issues.
• Identify and Reduce Process Variation by applying Shainin Red X principles, BOB/WOW comparisons, and practical experimentation techniques.
• Analyze Trends and Systemic Issues across multiple facilities to identify recurring problems, business risks, and opportunities for improvement.
• Lead Read Across Initiatives to standardize lessons learned, prevent issue recurrence, and deploy best practices throughout the manufacturing network.
• Champion Lean Quality Principles by eliminating waste, simplifying processes, and promoting practical, value-added solutions to quality challenges.
• Collaborate Cross-Functionally with Operations, Engineering, Maintenance, Supply Chain, and Quality teams to resolve critical issues and drive sustainable improvements.
• Support Customer Quality Management by leading customer issue investigations, communicating corrective actions, and participating in customer-facing quality discussions and escalations.
• Develop Organizational Capability by coaching and training plant teams in problem-solving methodologies, root cause analysis, Lean principles, and effective corrective action development.

Requirements

• Bachelor's degree in engineering, Manufacturing, Quality, or a related technical discipline.
• Minimum 5 years of manufacturing quality, process engineering, or operations experience.
• Demonstrated success leading root cause analysis and corrective action activities.
• Strong understanding of manufacturing processes and quality systems.
• Ability to travel 50-70% to support multiple plant locations.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with Shainin Red X methodologies and variation reduction techniques.
• Lean Manufacturing or Continuous Improvement experience.
• Experience leading plant-to-plant Read Across initiatives.
• Experience facilitating customer quality issue resolution.
• Knowledge of A3, 8D, and practical problem-solving methodologies.
• Lean, ASQ, or related certifications.