Quality & Patient Safety Improvement Consultant

About North Memorial Health

At North Memorial Health, you’re part of an inclusive health team rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness, and Create Impact. Empathy and care are at the heart of North’s culture, designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove, as well as a network of 23 clinics, including 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers, and emergency care offerings covering five counties.

• Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years and a Level II pediatric trauma center.
• Maple Grove Hospital, established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU and the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered).

Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals® list and the 2023 Women’s Choice Award Best Hospitals list.

Benefits

As a non-profit organization, North Memorial Health offers the following benefits for most part-time and all full-time positions:

• Eligibility for the Public Student Loan Forgiveness program
• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan (based on workgroup eligibility)
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3,000 per child
• Child Care Discount Program with New Horizon (10% off weekly childcare tuition)
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit-eligible team members

Commitment to Diversity, Equity & Inclusion

North Memorial Health recognizes that the strength of our team lies in our diversity. We strive to ensure everyone feels valued through initiatives that reinforce diversity, equity, and inclusivity. We celebrate unique traditions, backgrounds, languages, beliefs, and customs, aiming to create a welcoming environment for all. Our DE&I initiatives help dispel myths, assumptions, and implicit bias, fostering authenticity and effective patient care.

About This Position

The Quality and Patient Safety (QPS) Improvement Consultant provides support to division and department leadership and medical staff to improve patient outcomes. They act as a consultant in performance improvement methods, systems thinking, change management, and data analysis at organizational, departmental, process, and individual levels. The QPS Improvement Consultant is integral to the success of the organizational Quality Management System, supporting improvement activities related to quality and patient safety, including:

• Ongoing tracking of medical errors and adverse events
• Analysis of data and root cause
• Partnering with leaders to facilitate multidisciplinary improvement groups
• Continuous monitoring of quality and safety in all clinics, hospital departments, and service areas

Requirements

Education

• Undergraduate degree in nursing or a health-related field (Master’s preferred)

Experience

• Two or more years of experience in a healthcare setting required
• One or more years of direct quality improvement experience preferred
• Experience with ISO 9001 Quality Management standards preferred
• Experience working with the electronic medical record system Epic preferred

Knowledge, Skills, and Abilities

• Demonstrated ability to manage multidisciplinary groups and perform stakeholder analysis
• Knowledge of quality improvement techniques (e.g., Lean/Six Sigma, DMAIC, PDSA)
• Ability to take initiative, be self-motivated, and work independently
• Versatility in reprioritizing work based on team and organizational needs
• Strong written and verbal communication skills, with the ability to convey ideas clearly and concisely
• Adept in facilitating complex meetings and discussions, redirecting conversations for clarity
• Ability to handle conflict positively and consider the needs of others
• Expertise in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Must be able to read, write, and speak effectively in English

Pay

Salary Range: $42.29 - $63.24 per hour (N24), based on experience. Compensation may include shift differential pay depending on the position and shift worked.

Schedule

• Hours per two-week pay period: 80
• Shift: Days, 8 hours
• Weekend Requirement: None
• Call Requirement: None
• Remote or On-site: Hybrid