Quality & Organizational Excellence Leader

Responsibilities

Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives.

Serves as mentor to specialists and analysts.

Influences leaders and leads complex improvement projects.

May supervise specialists, analysts or administrative support staff.

Customer Service-Facilitator or negotiator that can assist in areas of disagreement.

Able to step into a ?bad? situation and change the direction by emphasizing empathy and willingness to do the ?right thing?.

Able to get people to look at things objectively and pick the best solution for the system.

Measurement & Analysis

Identifies and drives analytic needs for improvement projects/initiatives.

Supports leaders in development of problem charter and selection of best approach to solve a particular problem.

Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.).

Teaches/mentors others on basic topics and able to assist others with advanced topics.

Problem Solving & Implementation

Makes decisions based on analyses and data.

Challenges leaders and their current processes when improvement is needed.

Develops interventions and initiatives based on data.

Able to resolve conflicts across multiple depts.

Able to sell concepts to other depts/divisions.

Strives to implement solutions that span multiple depts/divisions.

Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.

Project Management

Influences and gains commitment from all members of project team.

Able to identify resources necessary to meet project needs (budget, personnel, and leadership).

Able to obtain and maintain executive support for project through communication and leadership.

Acts as a consultant or mentor to other groups interested in implementing similar solutions.

Key participant in ?executive? committees.

Leads complex improvement projects.

Tools, Methodologies & Technologies

Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies.

Provides cross-functional, cross-business, cross area work.