Senior Quality & Organizational Excellence Leader

Responsibilities

• Leader and Influencer of complex quality and process improvement initiatives.
• Key advisor who leads organization-wide projects that are aligned with organizational vision and goals.
• Strategic partner to departments.
• Serves as mentor and may supervise Specialists, Analysts and administrative support staff.
• Serves as organizational consultant to Health Care System executives.
• Develops innovative solutions that provide competitive advantage.
• Provides vision for future development phases.
• Amplifies capabilities through mentoring to other departments across the organization.
• Organizational consultant to HCS executives.
• Identifies ways that TM&T can be applied to create new business/growth opportunities.
• Develops the case which illustrates the benefits to the organization.
• Conducts on-going studies and research of TM&T that are relevant to business improvement/growth.
• Engages vendors, consultants, and content experts to evaluate current, planned, and possible TM&T.
• Able to train Lean Six Sigma trainers and/or other improvement methodology trainers.
• Leads the development of Lean Six Sigma training materials and/or other improvement methodologies training materials.
• Identifies ways to improve customer support through system wide methodologies.
• Defines metrics and reporting which permits solutions to be measured and improved.
• Able to create an environment where Customer Service thrives through motivation and excellence.
• Identifies ways to improve project team performance and determines how next implementation can be accomplished more effectively.
• Identifies methods for improving the project management process across HCS.
• Has skill set and responsibility to lead ?operations? or ?executive? committees.
• Leads highly complex and difficult improvement processes.
• Evaluates new business opportunities.

Requirements

• Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc., seeking continued learning on advanced topics (e.g., simulation, etc.)).