Quality Mgr II - (Sandy, UT - Hybrid)

About the role

This position Ensures quality assurance and compliance in design/development, production, logistics, installation and service. Facilitates quality improvement and customer satisfaction throughout the organization. Ensures application of quality standards to new, existing and legacy products. Serve as a key customer contact on quality issues.

Responsibilities

• Establishes and Maintains the Quality System: Documents and maintains a quality system that ensures action to prevent the occurrence of product nonconformity and minimizes risk to an acceptable level; identifies and records product quality problems; initiates, recommends or provides solutions though designated channels; verifies the implementation of solutions; controls further processing, delivery or installation of nonconforming product until the deficiency has been corrected.
• Implements and maintains RoHS, Reach Standards.
• Drive improvements of Digi products and services through corrective action system.
• Develops and analyzes AIAG PPAP documentation, typically level III.
• Maintains Supplier Confidence: Keeps acceptance rate, price, delivery and quality information confidential.
• Determines Quality Improvement Parameters: Identifies statistical methods for testing and trend of information relevant to the manufacturing process, final quality audits incoming materials and parts.
• Participates and contributes to Quarterly Business Reviews (QBR’s) with both customers and suppliers.
• Establishes and maintains customer satisfaction improvement at the Executive level by working with functional areas to define KPI’s and metrics.
• Performs Internal Audits: Performs internal documented audits to verify whether the organization complies with documented procedures.
• Evaluates all results and visually inspects incoming materials. Determines status of non-shippable or non-usable materials. Notifies supplier of acceptance issues, answers questions; responds to requests for failure information and trends.
• Establishes and maintains a system to identify conforming and nonconforming material.
• Develops documents and implements a corrective action process.
• Promotes interest in Quality Improvement Efforts.
• Publicizes project results.
• Facilitates process, test error measurement, supplier and design corrective and preventative actions.
• Recognizes Improvements: Develops and implements recognition programs and rewards systems for quality, cost or cycle-times/speed improvements attained in the organization.
• Reports cost avoidance.
• Responsible for reducing the cost of quality.
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