Quality Manager (Manuf. Exp. strongly preferred)

Description

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Amherst, NY. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Primary Duties And Responsibilities

• Drive quality expectations process throughout the business through “hands-on” support
• Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
• Own the future ISO Program at the Amherst Facility. Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manage QA staff to effectively increase the quality of our products
• Collaborate on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
• Facilitate root cause analysis of both internal and external issues
• Coordinate actions for quality-related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaborate with Quality Managers from other locations on companywide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

• Strong leadership and management skills
• Familiar in company and industry quality standards and processes
• Excellent interpersonal, oral, written communication skills
• In-depth knowledge of market trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management

Qualifications

• Bachelor’s degree with an emphasis in manufacturing, engineering, quality management
• Minimum of 5 years quality and / or process improvement experience preferred
• Previous ISO 9001 or equivalent experience preferred; other standards a plus
• Experience professionally working with customers preferred
• Experience with internal auditing and representation of company for external customer audits preferred
• Six Sigma training preferred
• Printing experience preferred

Physical Demands

This position works mainly in a production area. May sit at a desk using a computer for long periods of time. Frequently uses a keyboard to communicate via written means and uses headset and camera for online communications. The employee is required to stand, walk, sit, use hands and fingers. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

About Us

Brook & Whittle is a fast-growing company with strong potential for career growth. Wouldn’t it be cool to go to the store and pick up products that you can say ‘we make that label’? We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork. Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical and fairness standards. We have zero tolerance for anything less. We are a very diverse workforce that we celebrate as well; we reward good performance through our recognition program, our advancement opportunities and our pay structures. We welcome you to consider being part of this great team.

Company Paid Benefits

• 10 paid holidays
• Paid vacation
• Paid sick days
• Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*
• Dental*
• Vision*
• 401(k) – first of the month after 90 days of employment – auto-enroll at 3%**
• Short term disability*
• Voluntary life insurance*
• Flexible spending account – health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*
• Medical*

Company Subsidized Benefits

• Medical*

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of activities, duties, and responsibilities that are required of a person in this position. Duties, responsibilities, and activities may change at any time with or without notice.