Quality Manager

Essential Duties And Responsibilities

• Liaise with customers and coordinate with staff and internal departments to effectively meet PPAP requirements for the introduction of new products, and subsequent revisions of engineering changes.
• Direct quality staff to effectively monitor production to consistent required quality levels.
• Assist and supervise the team to correctly interpret GD&T drawings and support CMM technician to develop dimensional inspection methods.
• Monitor and assist in the dispositioning of quarantined goods, with the goal of maintaining zero inventory in these areas.
• Keeps management informed of quality product and liaison with all plant departments and customers.
• Monitor plant scrap and rework, customer rejections and returns.
• In the event of receiving a customer concern (verbal or electronic), issue a customer/concern report to the MDS team. Stop further processing and inform the area supervisor or manager responsible when becoming aware that a product or process is non-conformance.
• Ensure business system is established, implemented and maintained in accordance with the current ISO9001/IATF 16949 standards, corporate and customer specific requirements.
• Ensure compliance to all health and safety rules and housekeeping principals. Ensure substandard conditions and practices identified in plant safety audits are corrected.
• Prepare reports and key measurable indicators each month. Carry out corrective actions if necessary and report information out in a monthly management review meeting.
• Attend management report-out meetings on a weekly basis; Production and Fast Response Meetings daily.
• Head the internal audit process (QMS, Process & Product, LPA) and ensure compliance as required.
• Conduct department start-up meetings daily.
• Provide oversight and direction and delegate responsibilities to all members of the department. Manage performance: communicate job expectations and conduct employee evaluations for all department members on an end of probation basis and an annual basis.
• Coach, counsel, mentor and discipline employees with the assistance of human resources and senior management as necessary.
• Work with human resources to interview and select candidates to fill vacancies within the department.
• Determine employee development and/or training needs for department members on an annual basis. Prepare annual training plan and submit it to the human resources department.
• Complete training effectiveness evaluation forms and submit to the human resources department.
• Participate in succession planning activities including career development.
• Aid with job analysis on a yearly basis.
• Prepare departmental budget on an annual basis.
• Follow all departmental and general procedures where applicable.
• Perform other duties as assigned by the General Manager.
• Adopt, practice, and promote Kaizen principles; participate in Kaizen and GEAR activities.
• Encourage continuous improvement efforts within the department and ensure submission of individual and team GEARs to achieve one hundred percent participation.

KEY RELATIONSHIPS

• General Manager/Assistant General Manager: Provides direct supervision, assigns jobs, and also provides guidance and advice on all aspects of the job.
• APQP Department: Support all activities related to APQP and global launch of new program launches.
• Finance: Provide internal/external failure reports. The finance department will provide information to the Quality Manager to assist in the tracking of departmental cost, budget adherence, quality costs, etc.
• Human Resources Manager: Provides advice and direction on all areas of employment.
• Production Manager: The Quality Manager will support operations as required.
• Purchasing & Materials: Receive and provide information from supplier development regarding supplier capabilities and performance and assist in developing sub-contractor and supplier base.
• Supplier Representatives: The Quality Manager is responsible for all activities involving Customer Plant representation.

Basic Requirements

• Bachelor’s Degree from a four-year college or university in a technical field, or six years manufacturing quality experience.
• Minimum of three years’ experience in a supervisory/management role.
• Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.
• Strong background and experience in metal stamping and welding is must (Spot, MIG, etc).
• Excellent knowledge of the ISO9001 and IATF 16949 standards, including Customer Specific Requirements and AIAG core tools (PPAP, MSA, PFMEA, Control Plan, etc).
• Excellent problem solving, interpersonal, communication, and leadership skills.
• Ability to coach, counsel, discipline, mentor and motivate.
• Supervisory skills in employee development, health and safety, hiring, orientation, and performance reviews.
• Proficient in Microsoft applications, including Excel, PowerPoint, Word and customer portals (GM, Ford, Stellantis, etc).
• Willingness to solve customer problems in a timely manner including plant visits.
• Previous experience in supplier quality is an asset.

Qualifications And Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree from a four year college or university in a technical field, or six years manufacturing quality experience.
• With 2 years additional experience in a Quality Supervisor or managerial position for an automotive supplier in the metal processing field is required.
• Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to develop logical detailed plans aimed at continuously improving quality levels and quality systems.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• The employee is frequently required to sit, and occasionally must walk, stand, use hands to feel or handle objects, tools or controls; reach and lift with hands and arms; talk, see and hear.
• The employee may occasionally be required to climb, balance, stoop, kneel, crouch or crawl.
• The employee may occasionally lift and/or move up to 10 pounds.
• The employee must be available during all hours if needed and have the flexibility to work various shift hours if needed.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee must be able to work in a fast-paced, high-pressure environment.
• The employee must be able to work independently and manage multiple tasks simultaneously.
• The employee must be able to work under pressure and meet deadlines.
• The employee must be able to work in a team environment and collaborate with cross-functional teams.
• The employee must be able to work in a dynamic, ever-changing environment.