Quality Manager Hospice

About the role

Establishes and coordinates the collection, analysis, and presentation of data for all areas of Quality Management. Provides consultation for physician quality improvement and acts as a liaison to medical staff and hospital departments to support quality initiatives. Ensures timely submission of accurate data to comparative databases for effective benchmarking and regulatory compliance. Prepares and maintains the annual quality management plan and prioritizes facility-wide quality improvement efforts. Facilitates organization of quality and safety data reports internally and externally, and communicates results to all stakeholders. Reviews, evaluates, and provides feedback to departments regarding monitoring priorities based on hospital objectives. Orients new employees and medical staff members in Quality Improvement and regulatory compliance, and provides ongoing education as needed. Serves as the Patient Safety Officer, reviewing event/incident trends and safety indicators, and prepares reports for various committees. Manages information and maintains records relevant to survey preparation, and regularly appraises administration of survey readiness.

Responsibilities

• Provides consultation for physician quality improvement and acts as a liaison to medical staff and hospital departments to support quality initiatives.
• Ensures timely submission of accurate data to comparative databases for effective benchmarking and regulatory compliance.
• Prepares and maintains the annual quality management plan and prioritizes facility-wide quality improvement efforts.
• Facilitates organization of quality and safety data reports internally and externally, and communicates results to all stakeholders.
• Reviews, evaluates, and provides feedback to departments regarding monitoring priorities based on hospital objectives.
• Orients new employees and medical staff members in Quality Improvement and regulatory compliance, and provides ongoing education as needed.
• Serves as the Patient Safety Officer, reviewing event/incident trends and safety indicators, and prepares reports for various committees.
• Manages information and maintains records relevant to survey preparation, and regularly appraises administration of survey readiness.
• Other duties as assigned.

Requirements

• Excellent communication/motivational skills, including the ability to present information to both large and small groups.
• Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel), Access, and computer operations.
• Strong professional, organizational, and interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and delegation skills required for effective and creative leadership at all organizational levels, including with physicians, committees, leadership, patients, and their families.
• Able to communicate effectively with outside agencies, regulators, third party payers, and maintain professional interactions.
• Human Resources Management: Effectively hire, coach/develop staff, manage resources and performance, handle employee relations, and supervise within established policies, procedures, and legislation.
• Able to work and perform duties with minimal supervision, manage time, conflicting priorities, stress, and professional development effectively.
• Knowledge of regulatory aspects of healthcare, quality improvement (QI) principles, federal and state regulatory requirements, and the ability to apply QA/QI principles to improve quality of care.
• Experience with Electronic Medical Records, preferably Cerner or Epic.
• Preferred knowledge of RCA2 or HFACS-RCA.

Qualifications

• Bachelor's degree in Nursing, Health Care Management, Public Health, or Business Administration.
• Master's degree in Nursing, Health Care Management, Public Health, or Business Administration preferred.
• 3+ years of experience in performance improvement/change management.
• 3+ years of experience in quality data collection and analysis.
• Experience and skill in presenting concisely to diverse groups, including physicians, administrators, as well as front-line staff.

Skills

• Microsoft Office proficiency (Word, Outlook, PowerPoint, Excel).
• Access proficiency.
• Computer operations proficiency.
• Excellent communication skills.
• Strong professional, organizational, and interpersonal skills.
• Diplomacy, tact, conflict management, and delegation skills.
• Effective communication with outside agencies, regulators, third party payers.
• Human Resources Management: Hiring, coaching/developing staff, managing resources and performance, handling employee relations, and supervising within established policies, procedures, and legislation.
• Ability to work and perform duties with minimal supervision, manage time, conflicting priorities, stress, and professional development effectively.
• Knowledge of regulatory aspects of healthcare, quality improvement (QI) principles, federal and state regulatory requirements.
• Experience with Electronic Medical Records, preferably Cerner or Epic.
• Preferred knowledge of RCA2 or HFACS-RCA.
• Strong problem-solving skills, analysis, decision-making, planning, and organizational skills.
• Foster a team environment, validate orientation and training for new team members, and interact with everyone in a considerate, helpful, and courteous manner.
• Proficient in data graphing, data collection, and has extensive working knowledge of unit operations, patient care policies/procedures, and methods for analyzing patient care data relevant to Performance Improvement.
• Accountable for appropriate utilization of supplies and equipment, demonstrates initiative, flexibility, integrity, and diplomacy, and maintains confidentiality with sensitive data.
• Knowledge of current federal and state quality measures, legislative and regulatory requirements.

Benefits

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, Whole Person Well-being Resources, Mental Health Resources and Support, Pet Benefits.

Pay

$72,786.83 - $135,385.27

Schedule

Full Time Days, Shift: Dayshift Monday- Friday 8:00am - 5pm.

Location

Altamonte Springs, Florida, 32714.

Additional Information

N/A

Licenses And Certifications

• Registered Nurse (RN).
• Certified Professional in Healthcare Quality (CPHQ).
• Certified Professional in Patient Safety (CPPS).

Physical Requirements

View work requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.