Quality Manager - Danville Manufacturing, VA

Location: Danville, VA (USA). This role is on-site and permanent.

About the Role

The Quality Manager leads quality activities to ensure production aligns with Company requirements and Quality standards. This includes organizing systematic monitoring, maintenance, and improvement of quality, prioritizing and allocating resources, and optimizing quality processes during the start-up of the new factory. The role involves introducing JTI Quality systems to track KPI improvements and establishing local reporting processes at both local and global levels. The incumbent will foster cooperation between production and maintenance teams, motivating and guiding them through improvement processes while maximizing knowledge transfer.

Requirements

• University or technology degree in business administration, engineering, or a related field.
• 3+ years in management positions, with 5+ years in Quality.
• Knowledge of team-based problem-solving methods, root cause analysis, statistical process control, and ISO standards.
• Fluency in English (oral and written).
• Advanced PC skills (MS Office applications), experience with SAP, and preferably knowledge in Production Planning and Budget Preparation Process.

Responsibilities

• Establish, manage, plan, organize, and supervise Quality Department activities in accordance with quality policies and procedures to ensure product compliance and continuous improvement.
• Set quality targets (Quality KPIs) within annual and strategic planning processes, control their fulfillment, analyze deviations, and develop improvement programs.
• Organize product quality control activities to ensure compliance with established requirements and regulations.
• Oversee quality acceptance of new products, materials, units, and equipment.
• Manage the development of procedures for quality control, assurance, and improvement, and assess their effectiveness.
• Ensure adherence to technical standards for manufactured products, raw materials, and laboratory equipment (specifications, bills of materials, standards, and regulations).
• Control the condition and operation of quality measurement equipment, plan and provide necessary laboratory equipment, and manage CAPEX projects for laboratory equipment.
• Lead internal audits of the QMS, considering process status and importance, in accordance with ISO 9001/19011 and Company requirements.
• Organize and conduct external QMS audits, prepare and conduct Management Review meetings, and manage QMS documentation.
• Drive improvement activities for product quality and production process efficiency, identify needs, and control the implementation of improvement programs.
• Ensure timely submission of specified quality reports.
• Support subordinates by providing instructions, training, information, and development opportunities, and evaluate their performance.

Health and Safety Responsibilities

• Understand health and safety hazards and risks relevant to the department, function, or process.
• Ensure appropriate control measures are implemented to maintain a healthy and safe workplace.
• Develop safety methods, provide health & safety training, and ensure employees are competent to work safely.
• Know and ensure compliance with legal and JTI health and safety requirements.
• Promote a positive safety culture, lead by example, and continuously improve health and safety performance.

Benefits

• Annual performance-based bonus.
• Employee Stock Purchase Plan.
• Personal Development Programs.
• Medical, Dental & Vision Plan for employees and family members.
• Company car or allowance.
• Life Insurance.
• Matching 401(K).
• Paid Time Off (PTO).
• Paid Family Leave (20 weeks).
• Short-Term & Long-Term Disability.
• Education/Tuition Assistance.
• Volunteering Activities.
• Employee Assistance Program (counseling services for employees and family members).