Quality Manager - Customer

Location: North Charleston, SC. Relocation assistance will be provided if applicable.

About the role

As the onsite Customer Quality Manager for the Trent 1000-TEN/XE based at Boeing, you will provide leadership, expertise, and direction on Quality to the Charleston Rolls-Royce Team. Developing and maintaining strong, collaborative relationships with our customers is vital to our ongoing business success and a key part of this role. You will work both reactively and proactively with Boeing to meet their requirements and drive Quality performance improvements. This dynamic role involves managing high-pressure and challenging situations, with support from the onsite Operations Manager and the Senior Customer Quality Manager for Trent 1000, 7000, and 7000 engines. Travel up to 10% may be required.

Responsibilities

• Act as the initial Customer Quality point of contact to Boeing on-site teams, collaboratively resolving quality-related technical queries in a timely manner.
• Serve as the key interface for on-site assurance activities, deploying a local governance framework to monitor compliance with requirements (CAA Regulations (POA), ARIS, etc.) and managing findings, local Quality issues, and improvements.
• Lead the management and coaching of problem containment and resolution for issues originating within the on-site team to minimize impact and ensure timely corrective and preventive actions.
• Be the focal point for regulation and customer requirements applicable to the team, managing local Quality processes and relevant training in alignment with ARIS and the regulatory framework.
• Present and participate in Boeing Quality Reviews, providing local insight and reporting on Quality issues and events, and contributing to the Quality improvement strategy to meet Boeing Quality Scorecard targets.
• Lead local team Safety Assurance activities, provide reporting requirements, and ensure any safety concerns or risks are shared with Customer Team Leadership.

Requirements

• Experience in a Quality or Technical field, with working knowledge of Zero Defects tools/methodologies and practical experience in problem-solving methods (e.g., SIS, 8D).
• Demonstrated leadership and influence, including coaching techniques.
• Strong communication and presentation skills, ideally with experience working with external stakeholders/customers.
• Experience working under pressure and dealing with ambiguity.
• Experience leading and working with multifunctional teams to resolve problems and uphold quality standards.
• Ability to work remotely and develop relationships with teams in other locations.
• Associate’s degree and 7+ years of Quality, Manufacturing, Supply Chain, or Engineering experience, OR Bachelor’s degree and 5+ years of experience, OR Master’s degree and 3+ years of experience, OR JD/PhD, OR 9+ years of experience in lieu of a degree.
• Must be a U.S. Citizen or U.S. Permanent Resident.

Pay

$111,868 - $181,786 annually.

Benefits

• Comprehensive Total Rewards package including base pay and a discretionary bonus plan.
• Health, dental, vision, disability, life, and accidental death & dismemberment insurance.
• Flexible spending account and health savings account.
• 401(k) retirement savings plan with company match.
• Employee Assistance Program.
• Paid Time Off, holidays, parental and family care leave.
• Tuition reimbursement.
• Long-term incentive plan (eligibility varies).