Quality Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

About the role

This role partners closely with the Sr. Quality Manager and the Thomasville Operations Director, working cross-functionally to drive quality excellence and support key business objectives. The Quality Manager will oversee end-to-end manufacturing and fabrication of water filtration equipment, including laser and saw cutting, welding, painting, and final assembly. This is a fully on-site role located at the Thomasville, GA campus with standard working hours from 7:30 a.m. to 4:30 p.m.

Relocation assistance is available as required.

Responsibilities

• Team Leadership: Lead and develop a team of five direct reports using the MDI (Manage for Daily Improvement) process. Provide coaching, feedback, and daily support.
• Quality Data & Reporting: Collect, analyze, and report on Customer DPD (Defects per Delivery), Supplier PPM (Parts per Million), COPQ (Cost of Poor Quality), and NCRs (Non-Conformance Reports).
• Root Cause & Problem Solving: Champion the 8-Step problem-solving methodology. Lead and support RCCA activities.
• Customer Focus: Understand customer requirements and integrate feedback into quality processes.
• Non-Conformance Management: Oversee the NCR process and ensure timely resolution.
• Supplier Quality: Monitor supplier performance and lead supplier-related root cause investigations.
• Engineering Collaboration: Partner with Engineering to track and resolve drawing improvements (ECMs).
• Quality Systems & Documentation: Develop and implement quality procedures and standards. Maintain quality records, reports, and documentation. Implement relevant quality checks and processes (e.g., PPAP).
• ISO 9001 Leadership: Lead the Thomasville site through ISO 9001 certification.
• Customer Returns: Manage Quality RMAs and drive corrective actions.
• Continuous Improvement: Lead initiatives to improve quality performance and operational effectiveness.
• Culture & Leadership: Model behaviors aligned with being inspired to innovate, empowered to lead, and accountable to deliver.
• Perform other duties as assigned.

High-Impact Behaviors

• Servant-leadership mindset
• Strong listening and communication skills
• Ability to balance strategic focus with day-to-day tactical execution
• Proficiency in problem solving and RCCA implementation
• Ability to read and interpret blueprints; GD&T experience required
• Experience in quality inspection and auditing
• Ability to create and revise ISO 9001-compliant documentation
• Ability to travel as needed

Requirements

• BS degree in Engineering or a Science field (required)
• ISO 9001 or equivalent experience (required)
• 5+ years of Quality Manufacturing experience (required)
• 5+ years of Quality Management experience (preferred)
• Certifications such as CQA, CQE, or Six Sigma Green Belt are a plus

Xylem does not provide visa sponsorship for this position.

Pay

Estimated salary range: $90,000–$130,000 plus bonus. Actual starting pay depends on experience, skills, and location.

Benefits

• Medical, Dental, Vision
• 401(k) with company contribution
• Paid time off and parental leave
• Tuition reimbursement

About the location

Thomasville, Georgia is experiencing strong and sustained growth, driven by a revitalized downtown district, ongoing industrial expansion, and an exceptional quality of life. Widely recognized as one of the premier small towns in the South, Thomasville offers an attractive environment for both businesses and professionals seeking long-term opportunity.