Quality Manager

About the role

The Quality Manager ensures quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. Key responsibilities include reviewing, approving, and executing facility and corporate standard operating procedures; coordinating and executing internal, customer, supplier, subcontractor, and regulatory audits; monitoring and ensuring compliance with current policies, procedures, regulatory requirements, and customer requirements; coordinating and executing investigation of detected risks or failures, complaints, and corrective/preventative actions; working closely with production managers to maximize product quality and reliability and minimize cost; tracking, analyzing, and leading initiatives for all internal quality and customer complaint issues; determining, documenting, and approving site-specific or one-time occurrences; leveraging enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable; executing facility improvement initiatives as determined from performance data; leading a team of quality technicians and SQF readiness resources, ensuring processes are efficient and work is appropriately prioritized; providing tools and training for quality management and quality improvement to the facility staff.

Responsibilities

• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Cook up and execute internal, customer, supplier, subcontractor, and regulatory audits
• Maintain and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Collaborate with production managers to enhance product quality and reliability and reduce costs
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Determine, document, and approve site-specific or one-time occurrences such as protocols, deviations, waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Execute facility improvement initiatives as determined from performance data
• Lead a team of quality technicians and SQF readiness resources, ensuring processes are efficient and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff

Requirements

• High School diploma, or G.E.D
• 5+ years of work-related manufacturing experience
• 3+ years of experience in a production supervisory role
• Strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Qualifications

• High School diploma, or G.E.D
• 5+ years of work-related manufacturing experience
• 3+ years of experience in a production supervisory role
• Strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Skills

• Quality Assurance
• Data Analysis
• Problem Solving
• Communication
• Interpersonal Skills
• Training and Development
• Facility Improvement
• Team Leadership

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one
• Employee discounts, Tuition Reimbursement, Wellness program and much more

Pay

Salary reflecting skills, competencies, and potential.

Schedule

N/A