Quality Manager

About the role

Reporting to the Director of Quality, this role manages a team of seven quality professionals and is primarily responsible for three general functions of UIC’s Quality Organization:

• Supplier quality for inbound production material
• Product quality for all finished goods and spare parts produced in the Conklin, NY facility
• Field quality for post-install support

The secondary responsibility is the governance of corporate compliance to ISO 9001 objectives as well as maintenance of and compliance to our Quality Management System.

Team Activities

• Quality Acceptance Criteria Process for all FGI shipping to customers
• Quality Management System maintenance and compliance
• ISO 9001 compliance and Quality System Auditing
• Management of QA Function for UL/CE/Safety/Agency
• Management of Asset Calibration
• Inspection, Approval, and processing of all inbound production material
• Failure Analysis and CAPA for rejected inbound material and supplier management for rework, replace, return
• QA KPI tracking, measurement, reporting, and annual attainment for UIC Conklin site

Responsibilities

• Leads a team of quality engineers directly accountable for product quality/reliability; establishes programs to evaluate the precision and accuracy of products.
• Assures compliance with all relevant Total Quality and Q&R ISO documents in all areas.
• Trains and coaches quality team members in the application of quality tools.
• Drives First Pass Yield (FPY) quality initiatives.
• Leads a team to identify key areas for improvement through analysis of operations, practices, and procedures.
• Oversees the internal audit program to ensure business processes and practices meet internal and external quality system requirements.
• Serves as the first level of escalation regarding product quality issues raised by team members.
• Reports results and escalates issues to Executive management and all stakeholders as needed.
• Assigns resources, as needed, to assist with customer acceptances, Manufacturing, Engineering, and other product quality-related activities.
• Ensures integrity of all data and products before release for shipment.
• Establishes relevant metrics to motivate improvement toward FPY and cycle time objectives.
• Assures that all relevant product hardware and software test requirements are satisfied prior to release.
• Leads efforts to assure appropriate inspection tools and requirements are utilized within manufacturing.
• Carries out responsibilities in accordance with policies and applicable State and Federal laws, including interviewing, hiring, training employees, planning, assigning, and directing work, and appraising performance.
• Interprets company policies to employees and enforces all safety regulations.
• Assures efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department; may include budget development and control.
• Develops workforce planning and utilization programs to satisfy actual and projected requirements, including the scheduling of overtime and cost-effective use of temporary services.
• Implements cross-training activities and plans for employees in the development of a highly flexible workforce.
• Establishes and implements team/individual Critical Success Factors, including the measurement and documentation of the progress of each employee toward the established goals.
• Analyzes and resolves work problems or assists employees in solving work-related problems.
• Performs other job-related duties as required.

Requirements

• Bachelor’s Degree in a relevant discipline with 5+ years of individual contribution experience, preferably in capital equipment.
• 5+ years leadership experience in a management role.
• Strong quantitative and analytical skills.
• Knowledge of ISO 9001 or similar quality management systems.
• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.
• Due to direct engagement with U.S. Defense information and related Federal mandates, this role requires U.S. Citizenship.

Physical Demands

• Ability to use a computer on a frequent basis.
• Ability to understand and interpret detailed documents and drawings.
• Ability to communicate clearly with fellow colleagues and in giving presentations.
• May remain stationary for extended periods but needs to be mobile enough to navigate through work areas.
• Travel to other UIBU locations, customer sites, and/or technical conferences may occasionally be required.

Pay

Target Annual Base Salary: $100,000 - $120,000

Benefits

• Rewards Package: Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
• Career Development: Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.
• Work/Life Balance: Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
• Health & Wellbeing: Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”), and Other Supplemental Coverage Options.
• Company Culture: Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.