Quality Manager

Located close to the Michigan/Ohio border, Toledo Tool & Die has diligently served the people of both states since 1940. Founded on the principle of delivering the finest work possible for our clients, we now operate three facilities in the Toledo area, one in Pioneer, Ohio, and one in Maumee, Ohio. This full-time position is based in Toledo, Ohio.

Pay

The targeted salary range for this position is $125,000 - $140,000 annually, based on experience and qualifications. This position is also eligible for an annual performance bonus of up to 5% of base salary, based on performance.

Schedule

Hours are typically Monday through Friday. Schedule may vary depending on plant operational needs, requiring flexibility, including long days, occasional evenings, weekends, and travel to meetings, conferences, workshops, or other facilities.

Benefits

• Competitive pay
• Weekly pay
• Paid time off (PTO)
• 10 paid holidays
• Full benefits package

Responsibilities

• Lead, manage, and continuously improve the Quality Management System (QMS) to ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Manage, develop, and support the quality team, including engineers, technicians, and inspectors.
• Serve as the primary contact for customer quality issues, audits, and concerns.
• Lead the resolution of customer complaints using structured root cause analysis and corrective action tools, including 8D, 5-Why, and Fishbone.
• Conduct and support QMS audits, Manufacturing Process Audits, Product Audits, and Layered Process Audits.
• Support customer and third-party audits, including pre-audit planning and preparation, audit execution, post-audit follow-up, and necessary corrective and preventive actions.
• Lead internal and external audits, including preparation, execution, and follow-up.
• Develop and monitor key quality metrics and drive corrective action plans.
• Maintain document control and quality records in accordance with customer and regulatory requirements.
• Work closely with Engineering, Manufacturing, and Supply Chain to ensure robust quality planning and production processes.
• Lead and oversee root cause analysis and corrective/preventive actions using structured problem-solving methods (e.g., 8D, 5-Why, Fishbone) with an emphasis on permanent corrective actions and prevention of recurrence.
• Ensure compliance with regulatory and customer standards related to safety, environmental requirements, and product performance.
• Follow all safety procedures and wear required PPE. Maintain a clean and organized work area.
• Ensure all human resources, ethics, and labor policies and practices are carried out in accordance with company policy, including respecting human rights, ethical standards, and wage laws.
• Ensure the resources needed for the environmental management system are available and communicate its importance.
• Direct and support persons to contribute to the effectiveness of the environmental management system, including proper waste disposal practices and reporting of spills or non-compliance.
• Assume additional duties as assigned, which may fall outside the primary scope of the role.

Requirements

• Bachelor’s degree in Engineering, Manufacturing, or a related technical field and 8 years of experience in manufacturing and quality roles, OR 10+ years of manufacturing and quality experience in lieu of a degree.
• Strong knowledge of IATF 16949 and ISO 9001.
• Strong knowledge of automotive core quality tools, including APQP, PPAP, FMEA, SPC, MSA, and 8D.
• Experience leading a quality team.
• Experience working with OEM and Tier 1 customers.
• Demonstrated experience managing quality systems, including internal audits, corrective and preventive actions, and continuous improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to effectively prioritize, manage deadlines, and delegate responsibilities.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn new software and data management systems quickly.

Skills

• Strong leadership skills with the ability to develop and support a high-performing quality team.
• Strong interpersonal skills and the ability to collaborate effectively with Engineering, Manufacturing, Supply Chain, and other departments.
• Self-motivated, adaptable, and able to respond effectively to changing organizational and customer needs.
• Strong commitment to quality, safety, customer satisfaction, and continuous improvement.