Quality Manager

Job Description

Key Responsibilities

• Lead and oversee all quality assurance activities to ensure compliance and continuous improvement
• Develop, implement, and maintain ISO 9001:2015 quality management systems and documentation
• Manage internal and customer audit processes, including corrective actions and follow-up
• Monitor, analyze, and report quality metrics to drive process improvements and operational efficiency
• Collaborate with cross-functional teams to identify issues, implement solutions, and maintain process standards

Work Environment

This role operates in a warehouse and distribution environment with a mix of office and floor presence. The position requires regular interaction with operations teams and may involve a fast-paced, deadline-driven setting.

Qualifications

• Education: Associate’s degree in a related field or equivalent experience required; Bachelor’s degree in a related field preferred
• Experience: Minimum 3 years of supervisory experience in a manufacturing or distribution environment (5+ years preferred); At least 3 years of experience working with ISO standards and quality management systems; Experience leading audits, corrective actions, and process improvements; Proficiency in Microsoft Office (Excel, Word, PowerPoint); Familiarity with warehouse management systems and quality tools (e.g., SIPOC, scorecards); Six Sigma certification or training (Yellow, Green, or Black Belt) preferred

Personality Traits

Detail-oriented with strong organizational skills
Analytical thinker with problem-solving abilities
Effective communicator, both verbal and written
Able to manage multiple priorities and meet deadlines
Team-oriented with the ability to work in a fast-paced environment
Dependable and adaptable when dealing with complex situations

Additional Information

Pay / Benefits / Perks

• Competitive pay rate
• Paid Time Off: Accrue up to five days of PTO in the first year; two weeks of vacation plus one week of PTO accrued upon first anniversary.
• Health & Insurance: Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Additional Benefits: Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.