Quality Manager

STS Technical Services is seeking a Quality Manager in Brookfield, Wisconsin, to lead quality assurance, quality control, and continuous improvement activities within a precision manufacturing environment.

About the role

The Quality Manager oversees quality activities throughout the manufacturing process and promotes a culture of accountability, continuous improvement, and customer focus. This position works closely with Production, Engineering, Purchasing, suppliers, and customers to maintain compliance, resolve quality concerns, and support operational excellence.

Responsibilities

Quality Management System

• Manage and maintain the company’s Quality Management System
• Maintain compliance with ISO 9001, AS9100, and other applicable standards
• Ensure quality policies, procedures, work instructions, and documentation remain current
• Monitor compliance with customer specifications, industry standards, and regulatory requirements
• Support internal, customer, and regulatory audits
• Promote consistent quality practices throughout the organization

Quality Assurance and Inspection

• Oversee incoming, in-process, and final inspection activities
• Establish inspection methods, sampling plans, and acceptance criteria
• Ensure inspection, measurement, and testing equipment is properly calibrated and maintained
• Review and approve First Article Inspections
• Review PPAP submissions and customer quality documentation as required
• Ensure products meet customer and manufacturing requirements

Continuous Improvement

• Lead root cause analysis and corrective and preventive action activities
• Use quality tools including 8D, 5 Whys, Fishbone Diagrams, and FMEA
• Analyze quality metrics and identify process improvement opportunities
• Lead scrap reduction, rework reduction, and defect prevention initiatives
• Support Lean Manufacturing and continuous improvement programs

Customer and Supplier Quality

• Support customer quality concerns and audits
• Assist with customer complaint investigations
• Coordinate corrective actions related to customer concerns
• Monitor supplier quality performance
• Assist with supplier development activities
• Collaborate with customers to resolve quality issues and improve satisfaction

Leadership

• Supervise and mentor quality personnel
• Provide quality training and guidance to employees
• Establish performance goals
• Conduct employee evaluations
• Promote accountability, continuous improvement, and customer focus throughout the organization

Reporting and Analysis

• Track and report quality metrics
• Monitor cost of quality, scrap, rework, customer returns, and audit results
• Prepare quality reports for management review meetings
• Use statistical analysis and SPC techniques to monitor process capability and performance

Requirements

• At least seven years of management, supervisory, or leadership experience in manufacturing
• Strong knowledge of ISO 9001, AS9100, or IATF 16949 quality standards
• Comprehensive understanding of SPC, FMEA, Control Plans, MSA, and root cause analysis
• Understanding of manufacturing processes, GD&T, and blueprint reading
• Knowledge of manufacturing inspection requirements
• Experience using CMMs, micrometers, calipers, bore gauges, and optical comparators
• Working knowledge of ERP systems and quality software
• Proficiency with Microsoft Office applications
• Strong communication and leadership skills
• Strong problem-solving, analytical, and decision-making abilities

Preferred Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality Management, or a related field
• An equivalent combination of education and experience may be considered

Benefits

• 10 paid holidays
• Service-based paid time off
• Quarterly Gainsharing
• Medical insurance
• Dental insurance
• Vision insurance
• Additional insurance options
• On-site fitness center
• On-site medical clinic
• Weekly pay
• Company-provided uniforms
• Safety shoe allowance
• Performance-based merit raises
• Climate-controlled work environment
• Free employee coffee

Schedule

Monday through Friday from 6:30 a.m. to 4 p.m.