Quality Manager

What You’ll Do

• Implement and maintain the Quality Management System (QMS) in compliance with ISO 9001 and AS9100 requirements.
• Drive defect reduction initiatives using Lean Six Sigma methodologies, targeting Customer DPPM ≤ 500.
• Lead RCCM (Root Cause/Corrective Measure) processes, ensuring >90% on-time closure of actions.
• Ensure robust First Article Inspections (FAIs) and reporting are completed in accordance with customer and industry standards.
• Oversee supplier quality processes, including containment, corrective actions, and feedback loops.
• Manage qualification testing and ensure test protocols, methods, and results are documented in line with industry standards and customer requirements.
• Conduct and oversee internal audits, process audits, and layered audits with 100% plan adherence.

Systems & Process Ownership

• Develop, implement, and oversee quality management systems to drive compliance, efficiency, and continuous improvement.
• Develop and maintain site-level quality procedures, manuals, and control plans.
• Ensure effective incoming inspection processes are established and executed to detect and prevent nonconforming materials.
• Oversee robust change management and ECN processes, ensuring smooth implementation and cross-functional communication.
• Monitor and analyze site quality KPIs (PPM, scrap, complaints, FAI success rate, audit findings) and provide data-driven recommendations.
• Partner with leadership to reduce warranty claims and customer credits through prevention-driven improvements.
• Advance site progress in the Quality Maturity Model (Foundational → Basic → Advanced).

Customer & Stakeholder Engagement

• Act as a primary point of contact for customer quality concerns, ensuring prompt resolution and proactive communication.
• Collaborate with Engineering, Operations, and other functions to align quality in product launches, ECNs, FAIs, and qualification testing.
• Share lessons learned and best practices across sites and functions to ensure standardization.

Talent Development & Culture

• Lead and coach Quality Technicians/Engineers in RCCM, SPC, MSA, auditing, and FAI execution.
• Develop cross-functional training programs for associates on quality methods, including incoming inspection processes, FAI standards, and qualification testing.
• Foster a culture of accountability, prevention, and continuous improvement.
• Recognize and celebrate contributions to quality excellence.