Quality Manager
Standex International · Concord, NH · 2 days ago
Quality AssuranceFull-time
About the role
Standex International is a global industrial growth company operating through market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We collaborate with customers to advance progress through innovation—from producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures, improving renewable energy technology, and more.
Responsibilities
- Drive quality improvement efforts to establish and enforce an effective Quality Management System (QMS).
- Manage supplier quality, provide feedback on defects, and ensure corrective actions are received.
- Implement and maintain an internal surveillance audit process to ensure adherence to the QMS.
- Establish cross-functional training programs to ensure quality technicians are skilled in testing methods and internal auditing.
- Coach and develop plant Quality Technicians in quality tools such as process audits, root cause countermeasure (PDCA), measurement systems analysis (MSA), statistical process control (SPC), and QMS.
- Lead facility quality efforts, define areas of responsibility, personnel requirements, and operational procedures.
- Update the quality assurance manual and procedures to establish an effective QMS.
- Ensure Change Management procedures are followed and communicated to all affected associates.
- Review and standardize control plans, closed-loop corrective action systems, and QMS across all plants.
- Assure adherence to the internal audit plan to verify plant compliance with the QMS.
- Enforce quality assurance standards, policies, and industry/government requirements for supplier quality.
- Collaborate with the quality organization to share best practices and ensure standardization across business units.
- Monitor QMS performance through data analysis and adherence to standards.
- Work with facility management to achieve financial objectives, reduce customer credits, and initiate corrective actions to prevent systemic issues.
- Monitor KPIs (Scrap, RMA, Supplier Quality Index, etc.) and create countermeasures when goals are not achieved.
- Maintain a CSC (Sense of Crisis, Sense of Speed, and Sense of Communication) mindset.
- Maintain professional and technical knowledge through educational workshops, certifications, networking, and professional societies.
- Participate in special projects and perform other duties as assigned.
Requirements
- Bachelor’s degree in Engineering.
- Minimum of 5 years in a leadership role in quality or engineering.
- Demonstrated problem-solving experience with Lean Sigma, Six Sigma, and/or lean manufacturing techniques.
- Skilled in statistical process control, change management, and legacy quality tools (PDCA, FMEA, control plans, etc.).
- Knowledge of ISO9001 and AS9100 requirements.