Quality Manager

About the Role

As a Quality Manager at Smurfit Westrock, you will ensure quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and company processes, policies, and procedures. You will be accountable for internal and external quality complaint resolution, executing audits, and ensuring efficient operations within the production facility.

Responsibilities

• Review, approve, and execute facility and corporate standard operating procedures for site implementation.
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements.
• Coordinate and execute investigations of detected risks, failures, complaints, and corrective/preventative actions.
• Work closely with production managers to maximize product quality and reliability while minimizing costs.
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues.
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations), deviations, waivers, or releases for materials and products.
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate defective parts per million, over shipments, and resolve issues related to rejected products.
• Execute facility improvement initiatives based on performance data.
• Lead a team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring efficient processes and appropriate prioritization of work.
• Provide tools and training for quality management and improvement to facility staff.

Qualifications

• High School diploma or G.E.D. required; Bachelor’s degree preferred.
• 5 to 10 years of work-related manufacturing experience.
• 3 to 5 years of experience in a production supervisory role.

Skills

• Strong communication and interpersonal skills to engage and inspire compliance with quality standards.
• Proven problem-solving abilities.
• Thorough knowledge of quality standards and methodologies.
• Ability to learn proprietary software programs and leverage enterprise complaint management software.

Preferred Qualifications

• Professional training and quality certifications (e.g., Six Sigma, ISO Certification).

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by state or federal law.