Quality Manager

Position Summary

We are seeking a Quality Manager that will work closely with the Plant Manager to lead the Quality Control Department to assure products meet or exceed customer specifications.

Position Responsibilities

• Maintains strong customer relations and ensures high-quality customer service by effectively addressing and resolving quality concerns.
• Establishes and maintains the Quality Management System.
• Maintains Operation Specification Documentation System and Calibration System.
• Led the team to assure compliance with external certifications.
• Follows the schedule established by Production Control, Manufacturing Work Orders, and drawings.
• Plans and coordinates the sequencing and timing of finished part inspections.
• Assesses the number of inspectors needed to complete inspections in accordance with product requirements.
• Directly supervises Quality employees providing on-the-job training to employees, assigning work, offering functional guidance, and conducting reviews of work performance on a continuous basis.
• Follows established Quality Assurance Standards and Inspection procedures to conduct visual inspections of finished parts to identify defects.
• Initiates requests for, documents, and follows up on corrective actions.
• Handles non-conforming product.
• Calls for supplier quality surveys and audits and monitors supplier performance.
• Responds to customer quality surveys and supervises customer quality audits.
• Directs contacts with all commercial and government agency inspectors.
• Maintains written and verbal communication with customers and suppliers regarding quality-related matters.
• Reviews customer documentation identify and address quality-related issues.
• Ensures that all Sensience policies and procedures, including those related to employment, safety, employee relations, equal opportunity, and other company-sponsored programs, are effectively communicated to and adhered to by all employees.
• Understand, follow, promote and enforce all company policies and safe work practices.
• Immediately report any unsafe acts, conditions, or accidents to their supervisor.

Position Requirements

• Bachelor’s Degree in Quality, Engineering or related discipline and a minimum of five (5) years’ manufacturing quality assurance experience or equivalent.
• Previous supervision and customer contact experience preferred.
• Leadership experience and interpersonal skills.
• Verbal and written communication skills.
• Judgement and decision-making capability.
• Organizing and planning capabilities.
• Working knowledge of Microsoft Office or equivalent productivity suites currently in use by the Company.