Quality Manager

About the Company

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated, and shelf-stable products. We operate over 2 million square feet of manufacturing space with 50 production lines across 8 facilities in the U.S. and Canada. We believe in purpose-driven leadership to generate value for all and are on a mission to optimize the potential of our people and brands.

About the Role

Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness. This role involves cross-functional leadership for GFSI (SQF) accreditation and the management of food safety and quality programs.

Responsibilities

• Provide cross-functional leadership for GFSI (SQF) accreditation (SQF Practitioner), conduct risk assessments, develop and implement preventive controls, and verify/validate food safety and quality programs effectiveness.
• Lead and manage a quality team, ensuring resources are actively engaged.
• Supervise and develop inspectors, technicians, and other staff, providing guidance and feedback.
• Develop specific action plans, leverage internal resources, improve processes, and deliver results.
• Drive attainment of Key Process Indicators for food safety and quality.
• Implement a corrective and preventative action program.
• Manage product identification and traceability programs.
• Oversee non-conforming product/equipment procedures.
• Deliver and manage training material.
• Professionally represent policies and procedures to external customers and governmental agencies.
• Deliver continuous improvement (reduce/prevent internal failures, deliver right first time).
• Manage food safety, food quality, and food defense plans.
• Provide risk assessment and develop mitigation strategies.
• Identify/develop critical controls to reduce risk.
• Verify effectiveness of critical controls and procedures.
• Prepare reports on food quality status for owners and upper-level management.
• Keep accurate documentation and perform statistical analysis.
• Identify critical food safety and quality issues and escalate appropriately to upper-level management.
• Liaison with internal departments and external parties on matters related to food safety, quality, and defense.

Requirements

• HACCP and/or Preventive Controls Qualified Individual training or relevant experience.
• Demonstrated people and team leadership skills (5+ years of supervisory experience).
• Strong working knowledge of quality systems (5+ years of food safety/quality system management).
• Demonstrated experience with GFSI quality system implementation and management.
• Experience with FDA and GMP’s.
• Strong interpersonal skills, including team building and oral communication.
• Strong customer-facing and presentation skills.
• Strong project management and planning skills.
• Demonstrated data analysis and statistical process control skills.
• Demonstrated accomplishment in continuous improvement.
• Strong documentation skills.
• Coaching and talent development experience.
• Proficient in MS Office and strong computer literacy skills.

Preferred Qualifications

• BS degree in Biology, Chemistry, Engineering, Food Science, or a related scientific field.
• Demonstrated SQF implementation skills.
• Food defense training or relevant experience.
• Strong regulatory awareness in the food sector.
• Knowledge in Sanitation Programs.
• Experience with Environmental Monitoring Programs.

Benefits

• Medical, dental, and vision benefits.
• Tuition reimbursement.
• Life and disability insurance.
• 401(k) plan with company match.