Quality Manager

Primary Responsibilities

• Supervise and support Quality staff to ensure effective execution of quality processes.
• Ensure site audit readiness and maintain compliance with Quality Management System requirements (ISO, UL, and customer-specific standards).
• Oversee and maintain documentation including procedures, work instructions, and quality records.
• Monitor product quality and manufacturing processes to ensure conformance to specifications and customer requirements.
• Lead root cause analysis and corrective/preventive actions for internal and external quality issues.
• Manage site CCR/RMA and SNCR processes, ensuring timely evaluation, disposition, and closure.
• Coordinate internal and external audits, including preparation, execution, and follow-up on findings.
• Partner with production and engineering to improve process capability and reduce defects.
• Track and report key quality metrics, driving accountability and continuous improvement actions.
• Ensure proper training and competency of quality personnel and support cross-functional training efforts.
• Support supplier quality activities, including issue resolution and performance monitoring.
• Review and approve nonconforming material dispositions and ensure proper documentation.
• Lead communication of quality expectations, standards, and performance across the organization.
• Identify opportunities for process improvements, cost reduction, and efficiency gains within quality systems.

Additional Responsibilities

• As assigned by the Director of Quality

Knowledge and Skill Requirements

• Bachelor's degree in engineering, manufacturing, or related field (or equivalent experience)
• Strong knowledge of Quality Management Systems (ISO 9001 preferred)
• Experience in manufacturing environment
• Proficiency in MS Office and quality-related systems
• Strong problem-solving skills (root cause analysis, corrective actions)
• Ability to interpret engineering drawings, BOMs, and specifications
• Leadership and team management experience
• Effective communication and cross-functional collaboration skills
• Data analysis and reporting capability

Benefits

• Quarterly Profit-sharing Bonus
• Medical, dental, and vision insurance
• 401(k) or Roth 401(k) plan with company match
• Paid holidays & Vacation
• Parental leave (maternity/paternity)
• Tuition reimbursement
• Life insurance
• Short-term and long-term disability coverage
• Company-sponsored events and team outings
• Recognition and reward programs