Quality Manager

About the role

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. The Quality Manager is responsible for leading and owning the coordination of Quality initiatives within the Sharp business unit while developing, implementing, maintaining a quality system consistent with established standards (e.g. ISO 9001), customer expectations, and the Pregis Production System.

Responsibilities

• Develop, implement, maintain, and continually improve a comprehensive quality management system (QMS) across all sites to ensure consistent product quality and compliance with ISO standards and in alignment with the Pregis Production System
• Provide the strategic quality direction for polybag manufacturing facilities and ensure the correct focus, allocation of resources, and execution of quality improvement projects and initiatives
• Own the coordination and results of cross department resolution to critical customer concerns and non-conformance challenges
• Oversee and manage the work of the quality staff
• Develop and initiate internal standards and processes for inspection, testing and evaluation
• Direct employees engaged in inspection and testing activities to ensure process and product compliance are maintained and process improvements are sustained
• Establish and monitor key performance indicators (KPIs) for quality
• Set targets for improvement and reporting progress updates to management
• Keep management team abreast of significant issues or developments identified during quality activities
• Foster and aid in the quality policy deployment process
• Partner with sales team and customers to understand their quality requirements and ensure that products meet these expectations
• Ownership of process to address any quality-related customer complaints
• Drive collaborative to solve root cause issues and create corrective action for sustainable process change
• Ensure all products meet internal and external standard
• Develop, implement, and maintain system for layered process audits to drive engagement and identify gaps
• Point out process inefficiencies and opportunities for continuous improvement
• Maintain a working knowledge of government and industry quality codes and standards
• Lead strategic quality improvement projects utilizing Lean Six Sigma methodologies
• Work closely with other Pregis quality leaders to share best practices and adopt quality standards
• Develop and deliver quality training programs to all levels of the organization to foster a high-quality awareness and skill set

Qualifications

Bachelor’s degree in engineering, or similar related technical field or equivalent experience. Minimum of 3 years of experience in a quality management role within a manufacturing environment, with at least 2 years in a proven leadership position. Track record in managing QMS and achieving quality standards such as ISO 9001.

Skills

• Structured Problem Solving (DMAIC, 8D, A3, 5Why, Cause and Effect etc.)
• Applied Data Analytics (Regression, SPC, Process Capability, etc.)
• Policy and Strategy Deployment
• Resource Management and Planning
• Cross Functional Team Leadership
• Performance Management
• Change Management/ Continuous Improvement
• Report/Procedure Reading and Writing

Travel Requirements

Anticipated travel is less than 10% of the time. Extra travel may be required to visit suppliers and evaluate their QMS and products. This position may require customer visits to discuss customer expectations and issues.