Quality Manager

Primary Responsibilities & Duties

• Lead the daily quality operations and ensure consistency across all shifts
• Drive improvements for both the plant and customer quality performance (PPM, KPIs)
• Lead resolution of customer issues through timely and effective corrective actions (8D/A3)
• Drive systemic problem solving to prevent recurrence of issues
• Ensure effective containment and decrease the need for sorting and rework
• Establish and maintain process controls, including Control Plans, PFMEA, and work instructions
• Ensure effective inspection, testing, and calibration systems are in place
• Lead APQP and PPAP activities for both new and existing programs
• Drive supplier quality performance and ensure timely response to issues
• Maintain internal, customer, and third-party audits for IATF compliance
• Maintain quality systems, including document control and procedures
• Monitor and report quality metrics to support data-driven decisions
• Provide guidance and development for team members regarding quality processes and expectations
• Facilitate communication between departments and shifts from a cross-functional perspective
• Ensure adherence to QMS and IATF requirements across all processes
• Function as the voice of the customer within the plant and represent plant quality performance to customers
• Promote a strong quality culture focused on prevention, accountability, and continuous improvement

Required Education & Experience

• Bachelor's degree in engineering, quality assurance, or a related field (or equivalent experience)
• 5 - 8 years of experience in manufacturing quality, including leadership responsibility
• Strong knowledge of APQP, PPAP, QMS, 8D, and all core quality documents (PFMEA, Control Plans)
• Experience working directly with OEM customers and overseeing quality issues
• Demonstrated skill in leading problem-solving and driving corrective actions
• Experience in commercial vehicle and off-highway OEM environments (e.g., Caterpillar, Cummins, Volvo, or similar)

Skills & Abilities

• Strong leadership skills with ability to drive accountability and results
• Proven skill in problem solving (8D, A3, root cause analysis)
• Ability to drive systemic corrective actions, not just containment
• Ability to effectively communicate with customers and manage relationships
• Ability to work with operations, engineering, and suppliers in a cross-functional manner
• Data-driven mindset with focus on analysis and trend identification
• The ability to manage multiple priorities and execute in a challenging environment
• Experience developing and coaching teams
• Strong organizational and follow-through skills
• Expert in Microsoft Office and Minitab