Quality Manager

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We’ve grown from a single paper mill to a global leader in sustainable packaging and paper, with 24,000 employees working across 100+ production sites in more than 30 countries. We combine strong industrial heritage with a continuous drive to innovate and create products that help our customers make more sustainable choices every day.

About the role

As the Quality Manager, you’ll be the driving force behind excellence. In this role, you will lead the implementation of quality policies and procedures to ensure every product meets the highest standards. You’ll monitor and audit processes, materials, and product testing, ensuring compliance with established benchmarks while continuously analyzing defects and deviations to keep quality on track. You’ll play a key role in ensuring that project and departmental goals are achieved within approved budgets, all while maintaining compliance with international standards such as ISO 14001, GFSI, chain of custody programs, and regulatory guidelines.

Responsibilities

• Collaborates with stakeholders across all stages of the manufacturing process; communicates effectively at all levels
• Handles customer complaints, project updates, returns, and credits; leads corrective action initiatives
• Partners with production staff to ensure compliance with quality protocols, maintain documentation, and implement process improvements
• Builds strong relationships with external partners, including suppliers and customers
• Serves as SQF practitioner and HACCP coordinator for the facility
• Ensures final products meet safety and quality standards while optimizing efficiency and cost-effectiveness
• Establishes testing protocols and acceptable parameters to maintain quality throughout production
• Applies creative problem-solving under pressure; analyzes data and draws valid conclusions
• Leads quality improvement projects and manages materials on quality hold; provides training on regulations and best practices
• Responds proactively to issues and manages urgent situations professionally
• Interprets technical instructions and resolves complex problems involving abstract and concrete variables
• Identifies root causes and implements effective solutions to maintain standards

Requirements

• 2+ years supervisory experience
• 3+ years of experience in a manufacturing environment required; food converting or packing preferred
• Must have completed the HACCP course and have SQF practitioner training
• Attention to detail, emphasizing excellence and innovation, and excellent verbal and written communication skills
• SAP and ADP knowledge preferred
• Bachelor's degree in mechanical, industrial, production, or manufacturing disciplines preferred
• Previous Continuous Improvement/Lean management experience preferred
• Ability to occasionally lift and move items up to 25 lbs

Benefits

• Comprehensive base salary plus incentive
• Full Medical, Dental, Vision, Life Insurance
• 401k Retirement Savings Plan, fully vested and company match

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility, and collaboration to create solutions that make a positive impact on the world. We believe our strength comes from the diversity of our people and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to contribute.