Quality Manager

About the role

As the site leader for quality and food safety programs, you will ensure products consistently meet customer expectations, regulatory requirements, and company standards. You will oversee quality systems, audits, testing protocols, corrective actions, and continuous improvement initiatives while partnering closely with production, operations, customers, and suppliers. This position drives a culture of quality throughout the facility by implementing and maintaining effective policies, procedures, and compliance programs, supporting operational excellence, food safety, customer satisfaction, and ongoing process improvements.

Responsibilities

• Lead the implementation and maintenance of quality policies, procedures, and food safety programs
• Partner with production teams to ensure compliance with quality standards, regulatory requirements, and documentation practices
• Monitor and audit manufacturing processes, raw materials, and finished products to ensure compliance with established specifications
• Investigate customer complaints, product concerns, returns, and credits while driving corrective and preventive action initiatives
• Serve as the facility SQF Practitioner and HACCP Coordinator
• Ensure compliance with food safety, quality, regulatory, and certification requirements including GFSI, chain of custody programs, and ISO standards
• Establish testing protocols, quality parameters, and inspection processes to maintain product integrity throughout production
• Analyze quality data, identify trends, determine root causes, and implement effective corrective actions
• Lead continuous improvement initiatives focused on quality, efficiency, waste reduction, and process optimization
• Manage materials placed on quality hold and coordinate disposition activities as required
• Provide training and guidance to employees on quality standards, food safety requirements, and regulatory compliance
• Build effective relationships with customers, suppliers, auditors, and other external stakeholders
• Support departmental goals and budget objectives while maintaining quality and compliance standards
• Respond proactively to quality issues and drive resolution in a professional and timely manner

Requirements

• Minimum 2 years of supervisory or leadership experience
• Minimum 3 years of experience in a manufacturing environment required; food converting or packaging experience preferred
• HACCP certification required
• SQF Practitioner training required
• Strong understanding of quality systems, food safety standards, and regulatory compliance requirements
• Experience leading audits, corrective action programs, and continuous improvement initiatives
• Excellent analytical, problem-solving, and decision-making skills
• Strong verbal and written communication skills with the ability to partner across all levels of the organization
• High attention to detail with a commitment to excellence, innovation, and continuous improvement
• SAP and ADP experience preferred
• Bachelor's degree in Mechanical, Industrial, Production, Manufacturing, or related discipline preferred
• Previous Lean Manufacturing and Continuous Improvement experience preferred
• Ability to occasionally lift and move items up to 25 pounds; reasonable accommodations available under the ADA
• Ability to work effectively in a fast-paced manufacturing environment while managing multiple priorities simultaneously

Benefits

• Exposure to manufacturing environments, including production floors with noise and dust
• An interesting and impactful role within a global packaging and paper organization
• Opportunities for professional growth and cross-functional collaboration

Pay

Base salary range of $120K – $125K, with variable bonus.