Quality Manager

About the role

The Quality Manager is responsible for the development, administration, and continuous improvement of quality systems, processes, and standards that support organizational objectives, customer satisfaction, operational excellence, and regulatory compliance. This position leads quality-related initiatives across Operations, Engineering, Service, Supply Chain, and other functional areas to ensure products, processes, and documentation consistently meet internal requirements and customer expectations. The Quality Manager oversees warranty administration, machine acceptance and release, supplier quality performance, root cause analysis activities, corrective actions, calibration programs, and quality compliance efforts. This role serves as a key partner to leadership and cross-functional stakeholders in identifying, escalating, investigating, and resolving quality-related concerns while driving continuous improvement throughout the organization.

Responsibilities

• Maintain knowledge of applicable quality requirements, industry standards, customer expectations, and ISO/ASME requirements; support compliance initiatives.
• Create, develop, and own the Overall Company Wide Process Landscape through process flow creation, discovery, and documentation.
• Participate and contribute to monthly cross departmental meetings; own regular cross departmental meetings.
• Collaborate with Operations, Engineering, Service, Supply Chain, and Leadership to establish and improve quality processes, documentation, procedures, and standards.
• Oversee machine acceptance and quality documentation to ensure requirements are met before release; own the Machine release process and authority to withhold release when quality, compliance, documentation, or acceptance requirements are unmet.
• Administer quality system processes, records, documentation, and controls; support audits, compliance, corrective actions, and continuous improvement.
• Provide guidance, training, and support on quality processes, documentation, standards, corrective actions, and improvement initiatives to necessary parties.
• Coordinate root cause analysis for product, supplier, process, warranty, customer, and other quality issues; effectively communicate findings, corrective actions, and recommendations.
• Lead cross-functional quality processes, investigations, escalations, and corrective actions to drive accountability, resolution, and continuous improvement.
• Oversee warranty claims, returns, RMAs, SCARs, and related investigations; ensure tracking, documentation, communication, and resolution; coordinate approved dispositions and recommend ways to reduce warranty costs, failures, and recurring issues.
• Manage supplier quality programs, including scorecards, metrics, trend analysis, and communication of quality findings.
• Review and resolve quality concerns, customer complaints, and nonconformances; partner on corrective actions and verify effectiveness.
• Develop and communicate quality metrics, reports, trend analyses, and performance indicators to support data-driven improvement.
• Manage calibration and certification programs for measuring devices, gauges, and quality equipment to ensure compliance.
• Support continuous improvement by identifying opportunities to improve quality, reduce waste, increase customer satisfaction, and enhance operational effectiveness.

Qualifications

• Bachelor's degree in Business, Engineering, Quality Management, Manufacturing, or a related field; or equivalent industry experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, engineering documentation, and governmental regulations.
• Ability to prepare reports, correspondence, and business communications and effectively present information to management, customers, vendors, and employees.
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts including fractions, percentages, ratios, and proportions to practical business and manufacturing situations.
• Ability to solve practical problems involving multiple variables and changing priorities and interpret a variety of written, verbal, diagrammatic, and schedule-based instructions.

Skills

• Conscientious, accountable, and detail-oriented.
• Results-driven mindset with strong analytical and problem-solving capabilities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, project management, and prioritization skills.
• Proficient in Microsoft Office and business reporting tools.
• Working knowledge of quality control principles, quality systems, applicable regulatory requirements, and industry standards.
• Strong analytical abilities with experience interpreting quality data, performance metrics, and trend analysis.
• Must be a self-starter with the ability to independently prioritize work, manage multiple projects, and consistently meet deadlines in a fast-paced environment.

Working environment

Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate. Protective clothing and equipment required: steel-toe shoes and eye protection.