Quality Manager

Full-time, Monday–Friday, 8:00 am – 4:30 pm

About the role

Mayhew Basque Plastics is seeking a strategic and experienced Quality Manager to lead our quality assurance and compliance efforts across injection molding operations. This role is responsible for overseeing the Quality Management System (QMS), maintaining ISO 9001:2015 certification, ensuring UL compliance, driving continuous improvement, and aligning quality initiatives with business goals. The Quality Manager will serve as a key leader in shaping our quality culture and ensuring customer satisfaction.

Responsibilities

• Maintain and manage all aspects of the Quality Management System (QMS) in accordance with ISO 9001:2015.
• Track and analyze Key Performance Indicators (KPIs); diagnose substandard metrics and identify predictive trends.
• Manage and record changes to QMS forms and procedures; ensure documentation retention.
• Serve as the primary point of contact for ISO audits and certification processes.
• Investigate product non-conformances, including material analysis and issuing Corrective Action Requests (CARs).
• Oversee new product setup in Macola ERP, including product definition, BoM, and routing.
• Coordinate Product Change Requests with affected departments and oversee updates to BoMs, work orders, etc.
• Conduct Documented Internal Audits and Layered Process Audits across departments in preparation for ISO audits.
• Train all new employees on quality assurance programs and initiatives.
• Communicate the Quality Policy across the organization and verify understanding.
• Issue retraining notices when necessary based on audit findings or customer complaints.
• Investigate customer complaints in collaboration with relevant departments.
• Ensure compliance with UL standards, customer specifications, and regulatory requirements.
• Serve as the primary liaison for customer quality inquiries and audits.

Requirements

• Bachelor’s degree in Engineering, Quality Management, or related field.
• Minimum 5 years of experience in quality management with injection molding or manufacturing.
• Proven experience with ISO 9001:2015 and UL compliance.
• ISO 9001:2015 Lead Auditor certification.
• Proficiency in quality tools (SPC, FMEA, CAPA) and statistical/data analysis techniques.
• Proficiency in Microsoft Office, Adobe, and ERP systems.
• Strong attention to detail in a fast-paced environment.
• Excellent written and verbal English communication skills.
• Team-oriented with a commitment to company goals.
• Willingness to maintain a clean and safe work environment.
• Adherence to company attendance policy.

Preferred Qualifications

• CQE (Certified Quality Engineer) or equivalent experience.
• ASQ (American Society for Quality) certifications or equivalent experience.
• Familiarity with metallurgy or tool manufacturing.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily a seated desk position, but may occasionally require standing, walking, sitting, using hands to handle objects/tools, reaching, climbing stairs, stooping, kneeling, or crouching.
• Visual focus is often required.
• Must occasionally lift and/or move up to 25 pounds.