Quality Manager

For our client, we are seeking a Quality Manager to join the team of a leader in the Technical Services space. This role will oversee quality management efforts that strengthen IT service delivery, customer experience, and operational performance within a federal environment. The position will own the Quality Management Plan and help drive consistent quality control, assurance, and continuous improvement across day-to-day operations. You will partner closely with the PMO and other stakeholders to measure service outcomes, track compliance, and support a national mission through disciplined performance management. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Direct all tasks in the Quality Management Plan (QMP) Ensure quality control, assurance, and continuous improvement across all operational activities Develop and implement a performance management and customer experience program Measure service quality and user satisfaction Prepare monthly performance reports on compliance with Service Level Agreements (SLAs) Establish Key Performance Indicators (KPIs) Work in the Program Management Office (PMO) to support IT service delivery Qualifications 10+ years of experience in quality management and IT services Bachelor's degree in IT or a related field Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE) or Lean Six Sigma Black Belt Active Secret Security Clearance ITIL 4 Foundation Certification preferred Benefits Comprehensive performance management programs Career growth opportunities Supportive work environment Impact on federal IT service quality Engagement with a national mission Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.