Quality Manager

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products, including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value.

About the role

To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values.

Location: 13210 Palo Alto Rd., San Antonio, TX 78264

Responsibilities

• Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness.
• Leads processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns.
• Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability.
• Monitors and improves key quality KPIs including warranty, internal defects, customer feedback and compliance audits (QASI / ISO) ensuring alignment with business targets.
• Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle.
• Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability.
• Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning.
• Other duties as assigned.

Requirements

• 5-8+ years business/lean/operations experience, driving team excellence, and managing people.
• Experience in quality control in a manufacturing and assembly environment.
• Proven leadership skills (lead, motivate, process and people management skills).
• Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
• Must pass any drug screens, background checks and pre-employment tests as applicable.

Preferred Qualifications

• Proven experience leading cross-functional change initiatives, driving alignment and adoption across business and operational teams.
• Strong influencing and stakeholder management skills, with the ability to act as a change agent and build consensus without direct authority.
• Demonstrated ability as a problem solver, using data and quality principles to identify root causes and implement sustainable solutions.
• Background in quality management or continuous improvement (e.g., Lean, Six Sigma, or similar), with a focus on operational excellence.
• Ability to set and communicate a clear vision, proactively seek out opportunities, and drive improvements with a strong ownership mindset and positive attitude.

Skills

• Strong understanding of quality systems and standards (ISO 9001).
• In-depth knowledge of manufacturing processes and quality control techniques.
• Understanding of Lean, Six Sigma, and continuous improvement methodologies.
• Understanding of SAP system.
• Quality accreditation CQI Level 5 or equivalent.
• Excellent leadership and team development capability.
• Strong communication skills across all organisational levels.
• Advanced problem-solving and analytical capability.
• High level of organisation and decision-making ability.
• Strong stakeholder management and influencing skills.
• Proven experience in a quality leadership role within manufacturing.
• Demonstrated success in driving quality improvements and cost reduction.
• Experience managing audits, customer concerns, and supplier quality.
• Track record of delivering operational and strategic quality initiatives.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally stand and move and/or walk.
• Frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.