Quality Manager

Indiana University Health is seeking individuals who embody excellence, compassion, teamwork, and purpose to join our Quality and Patient Safety leadership team.

About the role

Responsible for managing and supporting employees in identifying, monitoring, evaluating, educating, and improving processes affecting the care of patients as evidenced by measurable and sustained outcomes. Provides day-to-day operational leadership in the functional areas of quality improvement consulting and patient safety. Manages the development and implementation of quality initiatives. Owns and oversees end-to-end strategies to ensure the highest rating through appropriate measurement bodies, including The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH, and other third-party payors. Monitors progress and demonstrates improvements toward established goals, which may include maximizing revenues through quality scores. Serves as a resource for quality data and performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team.

This is a hybrid role with one remote day per week, Monday-Friday day shift, supporting Bloomington, Bedford, and Paoli Hospitals.

Responsibilities

• Manage and support employees in identifying, monitoring, evaluating, educating, and improving patient care processes.
• Provide operational leadership in quality improvement consulting and patient safety.
• Develop and implement quality initiatives.
• Oversee end-to-end strategies for achieving the highest ratings from measurement bodies such as The Joint Commission (TJC), CMS, Anthem, and ISDH.
• Monitor progress and demonstrate improvements toward established goals, including revenue maximization through quality scores.
• Serve as a resource for quality data, performance improvement, HRO principles, error prevention, and patient safety culture.

Requirements

• Bachelor’s Degree is required; Master’s Degree is preferred.
• 5-7 years of relevant experience.
• Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience, including those deemed qualified through an internal succession planning process.
• Previous quality experience is required.

Key Relationships

• Reports to: Quality and Safety Director
• Direct Reports: 8
• Key Relationships: Clinical Leaders Across the South Region

About Indiana University Health

Indiana University Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators to provide world-class care for children and adults and improve the health of patients and communities across Indiana.