Quality Manager

Key Responsibilities

• Manage and continuously improve QMS processes, including internal audits, CAPA, calibration, complaints, inspections, risk management, and document control.
• Serve as a key quality contact and support ISO Management Representative responsibilities as assigned.
• Support notified body, customer, supplier, and third-party audits related to ISO 9001:2015, ISO 17025:2017, and other applicable requirements.
• Maintain accurate compliance documentation and ensure procedures, work instructions, forms, and quality records are properly controlled and current.
• Track and trend quality metrics; develop reports and dashboards to communicate performance, risks, and improvement priorities.
• Ensure quality requirements are integrated throughout manufacturing, distribution, assembly, machining, and final product verification processes.
• Verify QMS compliance through internal audits and ensure timely follow-up on findings, corrective actions, and effectiveness checks.
• Collaborate cross-functionally with Engineering, Manufacturing, Machining, Assembly, Distribution, and Supply Chain to identify, contain, and resolve quality issues.
• Lead root cause analysis and corrective/preventive action efforts to improve product quality, process capability, and customer satisfaction.
• Manage quality requirements for incoming inspection, in-process inspection, dimensional inspection, assembly checks, calibration, and final product release.
• Define, monitor, and report departmental KPIs; manage priorities, resources, equipment needs, and day-to-day quality workload.
• Drive standardization of inspection methods, acceptance criteria, quality records, and nonconforming material processes.
• Partner with internal teams to identify opportunities for continuous improvement and reduce repeat defects, rework, scrap, and supplier-related issues.

Supplier Quality & Audit

• Support plan, support, and improve vendor and supplier audit activities to evaluate compliance with internal standards, contractual requirements, and applicable regulations.
• Monitor supplier quality performance, incoming inspection trends, supplier corrective actions, and recurring nonconformances.
• Work with Procurement and Supply Chain to support supplier qualification, corrective action follow-up, and supplier improvement initiatives.
• Ensure supplier quality issues are documented, escalated, and resolved in a timely and effective manner.

Team Leadership & Development

• Lead, coach, and develop quality team members across assigned QC, QA, Compliance, Calibration, Document Control, and related functions.
• Set clear expectations, priorities, and performance goals; promote accountability, follow-through, and timely issue resolution.
• Support departmental training, onboarding, compliance awareness, and certification needs in partnership with HR and functional leaders.
• Build a practical, results-oriented quality culture focused on prevention, problem-solving, data integrity, and continuous improvement.

Safety, Regulatory & Sustainability

• Support regulatory readiness and ongoing compliance with OSHA, UL, RoHS, REACH, Conflict Minerals, ISO standards, and other applicable requirements.
• Support Safety Committee and EH&S activities as assigned and promote safe work practices within quality and operational areas.
• Stay current with relevant industry standards and help prepare the organization for changing quality and compliance expectations.
• Support sustainability and ESG-related data collection or reporting as it relates to quality, compliance, or operational performance.

Issue Management & Communication

• Manage escalated quality issues, audits, nonconformances, and product concerns with urgency, clarity, and professionalism.
• Communicate quality risks, audit outcomes, corrective action status, and improvement plans to senior leadership and cross-functional stakeholders.
• Use data, objective evidence, and sound judgment to support decisions and drive timely resolution of quality concerns.
• Maintain discretion and professionalism when handling confidential information, audit findings, supplier performance, and employee-related matters.