Quality Manager

About the role

The Quality Manager is responsible for the overall performance of the Quality function, ensuring products and processes meet established standards, regulatory requirements, and customer expectations. Responsible to lead and develop Quality department personnel while personally performing hands-on quality work — inspection, testing, root cause analysis, audit response, and problem resolution. The role drives continuous improvement initiatives, investigates and resolves nonconformances, and collaborates with cross-functional teams to maintain and improve quality performance.

Responsibilities

• Quality Department Leadership & Operations: Performs hands-on quality tasks — inspection, testing, documentation review, and problem-solving — in addition to leading the department; manages day-to-day operations of the Quality department and directly completes tasks/responsibilities as necessary (e.g., covering PTO, stepping in on the floor during peak workload or staffing gaps); owns hiring decisions for Quality department personnel; trains, supervises, and reviews Quality department staff for skill level and performance; builds and maintains a positive, collaborative working culture across the Quality department; serves as the single point of accountability for the Quality department.
• Quality Management System & Documentation: Creates and maintains processes and procedures which clearly define workflow and tasks required in Quality Management System for ISO & AS-9100 certification; responsible for compliance with APQP & PPAP documentation; maintains secured Quality documentation that meets cyber security requirements.
• Quality Problem Resolution & Root Cause Analysis: Completes root cause analysis and implements corrective actions for process-related concerns; resolves all manufacturing quality issues; ensures timely resolution of Customer & Supplier issues per policy.
• Testing, Validation & Product Compliance: Responsible for all testing and validation required by customer; interfaces with Engineering and Operations to ensure conforming product compliance.
• Audit Management: Manages customer and vendor Quality audits for compliance.
• Quality Strategy & Continuous Improvement: Owns the continuous improvement strategy for inspection processes, procedures, training, 5S, and auditing within the Quality department; analyzes quality performance data and trends to identify improvement opportunities and drive measurable results; recommends quality-related investments, tools, and process changes to the Sr. Director of Manufacturing & Engineering.
• External Relations & Site Visits: Performs site visits to suppliers & customers as required.
• Onboarding & Orientation: Participates in corporate on-boarding and orientation programs.

Qualifications

• Bachelor's degree in related discipline (may substitute three (3) years of previous quality related work experience).
• Three (3) years of progressive work experience in a Quality-related role (AS9100 D and customer audit management experience preferred).
• Previous leadership or supervisory experience preferred.
• Previous experience working on a business system and with standard office software.