Quality Manager

About the role

About Company Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world. From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground‑breaking industries.

Effectively manage the day‑to‑day implementation of Quality Management programs. Embed and drive a culture of quality assurance and improvement of quality programs in all parts of lab operations.

Responsibilities

• Lead and contribute to the development and execution of the facility’s quality objectives and programs.
• Develop and implement workplace policies and procedures in accordance with ISO standards; ensure they are up to date.
• Lead and manage publications and calibration teams by setting clear expectations, providing ongoing coaching and feedback, and fostering a high‑performance culture aligned with organizational goals.
• Oversee the facility's daily quality operations and identify opportunities for improvement.
• Drive accountability and ownership of the quality management system, focusing on improving on‑time delivery and eliminating re‑work.
• Manage site accreditations, e.g., ISO/IEC 17025, and other regulatory requirements, including deficiency responses and closeouts.
• Establish and implement appropriate quality programs to reduce the cost of poor quality and improve compliance with regulations and standards, company objectives, and customer requirements.
• Manage assessments and visits from customers and other regulatory bodies as required.
• Prepare monthly or annual quality reports, including key performance indicators (KPI) such as First Time Right (FTR), customer feedback/complaints and corrective actions, and present the information to management which includes annual management review.
• Conduct audits: internal to implementation of the QMS and standards and technical audits (in partnership with engineering team members).
• Stays informed of developments concerning ISO standards.

Requirements

• Minimum 5 years’ experience